Question about Brother IntelliFax-2820 Laser Fax

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I face a paper jam a lot, what is the right steps to release it? My Intellifax 2920 gives paper jam every time when I try to print or receive fax. The technician tried every thing he could, but could not figure out any thing. Actualy, the paper jams inside the drum. We thought it as a drum problem and changed it several times. It is not a drum problem, it is a machine problem My email: kulathumkal.abraham@utsouthwestern.edu

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  • Anonymous Mar 25, 2014

    I just recently changed the drum

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  • 25 Answers

Check the paper feed roller.it might be worn out already

Posted on May 17, 2008

  • Leandro Bajacan Jr. May 17, 2008

    press the help key and you will get a printout of main function of the machine then follow the instruction there in

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Posted on Jan 02, 2017

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2 Answers

Brother intellifax 2920 manual


Send me an email to LBrown18062@hotmail.com and I will send the manual to you right away. Please put "Brother Fax 2920 Manual" as the subject. Lawrence Brown

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Brother Intellifax 2920 Error "Unable to Print"


Check the flux capacitor, those usually go out on brother faxes.
I just replaced mine last week, same problem.

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I keep getting intermittent paper jams in the back. Not every time, just occasionally. Nothing can be stuck or jammed because I keep getting good copies too.


if you have used the fax a lot or have used a cheaper quality paper the rubber feed rollers are slipping.

Open the unit up and use a bit of isopropyl alcohol on a paper towl and rub or clean the roller. Let dry and close it up again. That usually will clean enough to make it work again. If not the roller may need to be replaced.

Jul 22, 2009 | Brother IntelliFAX 2920 Plain Paper Laser...

1 Answer

Brother 2920 Fax Machine keeps jamming every few pages


Please try this and let me know how it goes

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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I have the stupidest question. i have a brother fax 560 plain paper fax. Do i load paper face up or down to send a fax? THank you!


just check there wilkl bi mention face up or down .if not mention no problem just make a copy by putting face up and one copy by putting it face down.one time u will receive white copy and one time u will receive print on paper .when u will receive print check this is face up or down .after confirm just send fax

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Make sure you are plugged into the LINE port of the fax machine.

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Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.

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