Question about Computers & Internet

1 Answer

My disc shattered inside the drive and im having trouble getting all the pieces out so was wondering how do i take the disc tray out for a better look?

Posted by on

  • daceybaby May 01, 2008

    hmmm i have shaken as mush as i could out but i think there are a couple more pieces remaining, what i wanted was the whole disc tray out as i could already open it without going in that small hole but thankyou anyways x



1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 25 Answers

Most optical drives have a small hole on the front usually below the tray. Find a long paper clip, extend it out, gently insert into the hole and push, you should feel resistance. Just keep pushing, this should eject the tray a small distance enough for you to grab and gently pull out to the end of the track. I would remove the drive from the PC, and with the tray open, gently shake the remaining peices out, try to put them together, then gently blast the inside out with compressed air.

Daniel (rydf)

Posted on May 01, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hi i have just purchased the latest spiderman shattered dimension and i cant get the disk to load on my xbox 360 it just keep saying open tray. can you help me!

If you have other games that load perfectly fine then you unfortunately received a bad disc with bad sectors. In that case you can call Activision (with reciept) and let them know and they'll send you a new disc. If other games are giving you the same problem then your DVD Drive has gone bad (happened to me twice). You can send it into Microsoft for $99 to repair it or if you like to take things apart, you can buy a new drive (make sure the model number is correct) and install it yourself.

May 24, 2011 | Activision Spider Man: Shattered...

1 Answer

Cd dvd drive won't open. cd was shattered inside.

Look for a small pinhole just under the tray door. This is the manual release for the dvd tray.

Just insert a long needle like object into the hole about 2 or 3 inches and push.

This should pop out the tray.
You should then be able to remove the shattered pieces of disk. If the drive tray does not function normally after removing the disk pieces you may have to remove the drive entiirely from the case in order to shake out the smaller bits. If the problem persists after that, you may have to remove the metal case from the drive itself and clean it out or it may just be time for a new drive.

Good luck and please comment back if this was helpful and with how you make out.

Jan 30, 2011 | Gateway GT5428 PC Desktop

2 Answers

I have similar problem

you'd better send it to the official center to repair.

Jun 22, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 will not read games

its the drive or the laser.
the laser is easy to replace cost 20.00 D.Y.I
the drive will need to have the board swaped
in to a new drive cost 40.00 D.Y.I ,

Jun 13, 2009 | Microsoft Xbox 360 Console

3 Answers

When i put an xobx 360 disc in it says to open tray

Follow the steps below, Hope this helps

1. Turn off the xbox 360, disconnect the cables wait for 20 seconds reconnect the cables and turn it back on.

2. Remove the hard drive, turn on your xbox 360 without the hard drive.

3. Re attach the hard drive and turn on your xbox 360

4. If the steps wont resolve the issue, your console needs to be serviced. Contact Xbox Customer Support to check the warranty status of your xbox 360.. Good Luck!

This issue occurs when there is a problem with the lens on your 360 disc tray..

Apr 05, 2009 | Microsoft Xbox 360 Console

2 Answers

Dvd drawer stuck open on computer and wont push back in

Getting inside a DVD drive would be tough. There are plastic components in these drives that can break or get pulled out of alignment with a bump. The slot is so small you probably won't be able to look inside either. You could try taking it out (disconnect the cables, remove the screws to take it out.) And if you get it out you can tip it upside down and maybe shake it out to see if any broken plastic pieces fall out. If they do...then that DVD player is probably toast. If nothing falls out then you may have knocked it out of it's track and you may be able to wiggle it back in. Here's the have to do something. So try to do some investigation and if you can't fix it...get a new one!

Dec 23, 2017 | Computers & Internet

1 Answer

SGI O2 CD-ROM drive tray repeatedly opens

I am having the same problem. I haven't resolved it entirely, but at least I managed to get it working again by the following steps.

First, disassemble the part of the computer chassis around the CD-ROM drive. Follow the instructions for "replacing the CD-ROM drive" in the SGI 02 hardware maintenance manual. It can be done in 10 minutes with a screwdriver.

After you have gained access to the CD-ROM drive itself, take off the top metal cover. Then you will be able to see the tray and the white gears underneath.

In my case, the problem seems to be caused by some misalignment between some wire springs and the white gears. Note when the CD tray closes, the manual eject button (a black plastic rod on the right) should stick out, and the white piece of plastic with a triangular end on the left should push against the front of the CD tray.

Somehow, the gears failed to push the white plastic piece all the way to the edge of the tray, and the CD-ROM drive thinks the tray wasn't fully-closed, and ejects the disc.

To force the drive to read the disc, pull the white plastic piece on the left with the triangular end towards the edge of the tray. (Pull it towards you if you are facing the front of the drive.) You might need to use some force, but I can get the drive to work this way, even though it still "sticks open" half the time.

Good luck, and if you happen to find a better solution, I look forward to hearing it.

Jan 07, 2009 | SGI Silicon Graphics (P-CDR32-EXT) CD-ROM...

1 Answer

CD ROM is jammed-wont open

This has happened to me. Sometimes when I'm in a hurry I'll place a CD or DVD in the tray and start to close it without making sure that the disk is seated flat in the tray. If it's ****-eyed the CD wil shatter when the tray is closed. The only way to remove the pieces inside the CD drive is to take apart the CD drive. Might be easier just to replace the unit. They run from about $25.00 to $75.00. One other note: You can try to open the tray manually by inserting the end of a paper clip into a small hole on the front bezel of the drive.

Oct 17, 2008 | E-Machines emachines (emachinees) CD-ROM...

2 Answers

Had a disc shatter in the CD Rom tray

when a cd-rom makes a shattering noise or rattling noise, it is due to the tray being out of whack. It may have been bumped. Gingerly try to skew it back to normal.

Sep 28, 2008 | Computers & Internet

4 Answers

Ddvd drive struck and not closing

if dvd struck or locked inside you can try use pin paper to open drive cd you can see a smart hole inside DVD drive so just put it the pin so you can open the drive

Jul 20, 2008 | Dell Inspiron 6400 Notebook

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

48 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides