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I have a xerox phaser 8500. I printed out color samples when we first got it and the colors are vibrant. Now the colors are very dull and I can't get a true cyan or green. We have been using compatible ink. Will changing back to genuine xerox ink solve the problem? I think I read one other post on your site from someone with the same problem but I don't think changing back worked for them.

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I would try switching back to the EOM ink. Buy by now you may have cused irreversable damage to the print head.
No matter who the maker, using the proper ink really is the right way to go.

Posted on May 01, 2008

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