Remote Technology Is the remote infrared or rf ?

Make sure that all remotes are using same technology. Most remotes use infrared but many modern remotes are bluetooth and they cannot be programmed in infrared remote.

Can you provide the brand and model of the universal remote control?

If I am not mistaken.... judging only from experience and not researching your products, that giant remote is ir (infrared) and if I'm not mistake the roku is bluetooth remote. The giant remote is not bluetooth capable or RF to my knowledge, the roku is not ir compatible as far as i know even if its not bluetooth it would be some variation of it i.e RF. Good luck

Depends on whether or not it is Infrared or RF. If it is Infrared you can shield the receiver eye from wide angle reception so that you have to be pointing the remote right at it to activate it. IF it is RF you are out of luck.

You need to find out if you remote is infrared or radio frequency. If infrared then there are remote extender devices that you can purchase to use your remote. If it is RF, then your search would be the RF remote extender box.

I’m happy to assist further over the phone at https://www.6ya.com/expert/kevin_c38b47f462e94458

Your DirecTV device is probably set on RF (Radio Frequency), which the Harmony can't use. You will need to set it to IR (Infrared) for the Logitech remote to control it.


1. On the original DirecTV remote press the Menu button
2. From the Menu press Select on Settings
3. Select Remote from the left menu
4. Press Select on the IR/RF Setup button
5. Use the Up or Down arrows to change from RF to IR
6. Press Select to save

Hi. A lot of DirecTV remotes actually use UHF, which is a form of RF. The Harmony remote can only send and capture IR (infrared) commands. Make sure you have your DirecTV device set to receive IR, and if you have an IR remote, or can set your remote to IR, then it will work.

The RF signal is on the XBOX is used for the controllers only.

When using the Harmony 890 with a 360, you will have to use it as an IR (infrared) device. That is the only way to use a remote with the 360. If you have an extra port on your RF extender, you can place the end on the remote senor on the 360 (located under the eject button).

I set these remotes up weekly, it is a product I recommend to people all the time!

But again, the only way to setup a remote with the 360, is to use the IR port as a standard IR remote. Since the controllers run off RF, the learn function will not work, unless you already have 360 remote control to use to do the learn function.

Hope that offers some insight. This information can also be verifies at Microsoft XBOX 360's FAQ page.

Most DirecTV receivers are able to be controlled with IR (infrared) or RF (Radio Frequency) signals. DirecTV receivers are usually set to be controlled by RF.

To control a DirecTV PVR / Satellite, it needs to be set to respond to an IR Remote:
1. On the original DirecTV remote press the Menu button
2. From the Menu press Select on Settings
3. Select Remote from the left menu
4. Press Select on the IR/RF Setup button
5. Use the Up or Down arrows to change from RF to IR
6. Press Select to save

Note: Some models of DirecTV may have different steps to enable IR. You may need to refer to your user manual


Harmony Remotes only control IR signals. so this is not the issue. The Harmony Remote should control the tv. the original remotr needs to be tested for IR or RF.

The device we are working on that is not being controlled by the Harmony Remote could be operating on RF (Radio Frequency) signals. Harmony Remote can only control the devices that operate on IR (Infrared) signals. Most devices that work on RF signals can be changed to operate on IR signals, and this usually could be done by changing the remote control command mode to IR from RF.
Please follow the steps listed below to test to see if the device is being operated on RF or IR signal:
1- We need to use the original remote for that device to complete this task
2- Using your hand or a thick and wide object (wall, pillow, book...), cover the top part of the original remote. In other words block the direct positioning between the original remote and the device.
3- After you cover the top part of the original remote (or used an alternate way to block the direct communication of the original remote and the device), try pressing the buttons on the original remote to see if it can still send commands that can be received by the original remote. You can try powering on/off your device using the original remote when the original remote is being blocked by your hand or another object.
4- If you still can control the device using the original remote without a point of sight, your device is being operated on RF signals. If you cannot control the device without a point of sight, then it is IR operated.
5- If the device is RF operated, please change the command receiving mode to IR rather than RF and test the Harmony Remote.
6- If the device is IR operated, please contact us again by replying to this email and let us know if none of the commands or some certain commands are not working for that device.

You can usually find the information on how to switch the device to be operated on IR signals rather than RF signals, through the user manual for your device, or by contacting technical support of the manufacturer for that device, or even sometimes reaching the information simply by doing a basic research over the internet.

the One doesn't have rf capabilities, so you can't use an rf extender