Question about Philips GOGEAR SA6045 MP3 Player

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ERROR File format not supported

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  • linzeycross May 14, 2009

    At the end of the name of the ones it won't play, it says .wmv
    (ex: Everything.wmv) So does that mean that mine won't play WMV files?

  • Merkader
    Merkader May 11, 2010

    What file format are you trying to play?

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Use Philips Songbird software to convert most audio and video files to GoGear friendly format. It also does a good job of synchronizing the files, though stripping out any folder structure in the process. If you do not have Songbird, download it for Windows or Mac here:http://www.usa.philips.com/c/mp3-media-player/22126/cat/en/#/difference/philipssongbird.
If you've found this information helpful, please indicate as such.

Posted on Apr 04, 2013

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The SA6045 will only play unprotected .MP3 & .WMA audio files. It will also play .WMV video files.

Sounds like the tracks you are trying to play are DRM protected. This usually causes the "File format not supported" error.

If you are downloading these files from the internet, then you'll have to look elsewhere for files.

If you are ripping your own CDs to .MP3 or .WMA with Windows Media Player, then you need to change a setting in Windows Media Player.

Open Windows Media Player. If visible, click on "Tools" then options. If the menus are not visible, right-click at the top of the Media Player Window, then select "Tools" and click options.

Click on the "Rip CD" or "Rip Music" tab (depending on version).

Remove the tick from the box next to "Copy Protect Music" (or similar)

This will stop DRM protection on any further tracks ripped.

You will need to rip any DRM tracks again.

Posted on May 01, 2008

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