It will come off with a little care and force. it kinda just snaps in there. hold the camera with the lcd facing you and pull up on the back side and eventually it will pop right off. ive opened my PS many times before and it hasnt broke taking that off :)
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If you haven't transferred the photos from the card to some other device then the only way you'll see those photos again is if you find the card. It's like anything else you have only one of. If you lose it, you've lost it.
Sorry if that wasn't the answer you wanted to see, but that's the way it is.
Sounds like the aperture is stuck open and not able to adjust for different light conditions.
It can be difficult to see, but look down into the lens from the front and turn on the camera. Do you see a small circle open and close in the very center of the lens? Try pressing the shutter button half way (not all the way or the flash will go off in your face) while looking into the lens. See any movement? Try this in light and dark conditions.
The lens assembly will most likely need to be replaced. I took the liberty of looking up the repair price on the usa.canon.com website for you and it looks like they may repair it for a $58 flat rate!! Call 1-800-OK-CANON and ask for repairs.
Hope this helps!
Owner, Darntoothysam.com Digital Camera Repair
I had the same problem and found nothing online to fix it so based on what little I could find and some common sense I got it done fairly easily. Here's what I did...if you need more detail on any step either re-read it to see if you missed something or let me know 'cause maybe I missed something.
Standard warning - you are dealing with small screws, small parts and things that might break. If you damage your camera trying this repair - please don't blame me! <G>
1) remove batteries and memory card
2) carefully remove screws around the outside.
There are: 3 on the bottom, 1 under the plastic usb cover on the left side, 3 on the right side. Once those are out, remove the clip that holds the wrist strap and you'll find 1 more on the top of the camera under the wrist strap clip.
3) starting at the bottom of the camera, gently separate the back cover from the camera body. YOU DON'T NEED TO TOTALLY REMOVE THE COVER!
4) (note the small spring on the battery hatch - when you complete the next step that spring will come out so look at where it is, which way it is and don't lose it!) While holding the cover and camera body apart slightly, use a pair of fine needlenose pliers or possibly tweezers & slide the pin that holds the hatch in place toward the back of the camera until the spring and door come off. You don't need to totally remove the pin.
5) take your new door assembly and put it in place. the fun part is the little spring - the shorter end of it has to go through a small hole at the back of the hinge area, the longer end puts pressure against the hatch. Once the spring is in place, hold it there and slide the pin back into place (I found that just allowing the cover and body to come back together moved it into place).
6) try the hatch to make sure it opens/closes freely and latches
7) put the screws back in place - note that one of them is shorter than all the others - that one goes on the top of the camera under the wrist strap clip
Hope this helps!
Please note - this is the only digital I've taken apart so I'm not likely to be able to help with other makes and models but feel free to ask!
I have a a570 IS that the lense locked out on. fixing it was going to be the same price as buying new, so I took mine apart and after two tries, i fixed it. I would be willing to take a look at it for a heck of a lot cheaper than Canon can if your willing.
Just keep pulling on the back plate with the lcd towards you. The shiny thing will eventually pop off. It doesn't feel right while you're doing it. It feels as if you will break it. But I just kept taking the back off and it just popped off the shiny thing.
i got my camera a couple of mounths, but i have not used it alot. When i turn it on, the start up screen wold come on but e18 would come up on the screen and nothing would happen after. i desperately need your help to fix my camera. thank you.