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Will not feed paper ,keeps jamming paper - Office Equipment & Supplies

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  • smilema May 24, 2008

    The paper jams on the legt side only. emailed canon and followed their instruction to clear feed. did not work. hate to give up printer. it always works all of a sudden it jams. can't get the paper to slide in smoothly. how to lubricate.???

  • mamgerard Jul 18, 2008

    paper keeps jamming -printer cannot grab paper all the way through the printing process

  • rdagen Dec 06, 2008

    Starts to print & feeds ok until it is 3/4 printed and the paper has fed 1/2 past the fuser; the printer just stops feeding / advancing the paper as if it had finished printing except reports jam error. Nothing seems to block the paper from advancing...

  • Anonymous Jan 31, 2009

    We are scanning pages and every couple of pages it will jam in the feeder.

  • Anonymous Mar 09, 2009

    when i try to print the paper jams half way and comes up on lcd screen paper jam when i press ok ths paper comes out just dont understand

  • Anonymous Mar 25, 2009

    Not PARTICULARLY helpful. We have same problem, left side looking from back, which is where the feed friction roller is. Sometimes will not feed, then, if feeds, jams. Mechanism in that area appears to be clean. Have disassembled down to that mechanism and just popped out the black-grey plastic rear paper guide-lower.
    There is a sub-gizmo which appears to kick a sheet of paper into the friction roller, and when you don' get a feed, it appears like that is not hooking the paper. Two screws now appear to hold the remaining black-grey short assembly which contains the friction roller in place, so we will see what sneaking it out may reveal.
    Nope, looked at the amount that the rear paper-guide, lower, its lower edge, pushed the paper toward the engaging mechanism however it worked. It looked like it didn't flex very far, and from observing operation before I took it apart, it looked like the paper just wasn't getting caught. So I popped that guy out, (shortened the plastic pins on both ends to make in/out easier), and filed its forward-motion stop off some. Now the lower edge swings much more, pushed by the spring. Will reassemble and see what happens.

  • Anonymous Mar 29, 2009

    Samsung clp315 wont take in hp laser paper. Keeps saying there is a paper jam

  • Anonymous Apr 02, 2009

    mp tray jams, not picking up paper

  • dadada0430 Apr 11, 2009

    will not feed the paper when the printer start from cold.



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99 times out of 100 this problem is due to a dirty "paper kicker". The material they use is not a very good grade and it picks up dust and paper debris very quickly. Fortunately, it is very easy to clean.

Remove all paper from the feed tray. Open the front door and remove the toner cartridge and the envelope/bypass feeder tray. Look inside the paper feed housing - at the back - dead center. You will see a black roller-type mechanism that looks like it's made of a hard rubber material. This is the thing that needs to be cleaned.

Take a non-paper cloth (no paper towels, tissues, cotton balls, etc.) and dampen it with an extremely diluted cleaner (dish soap works great, just don't use anything with alcohol in it). Mix a little bit of the cleaner with a lot of water, then dampen the cloth. Another thing that works great for this is a pre-moistened cleaning cloth (e.g. Lysol wipes, Clorox wipes, etc.).

Reach back in the housing and wipe down the black roller mechanism a few times. You don't need to scrub it harshly, just use firm pressure to get a good rub down. Rinse your cloth thoroughly with water, squeeze out the excess, and wipe down the roller again to remove any residual cleaner. Now use another dry cloth to remove any excess water.

That should do it. Put the feed tray and toner cartridge back in the unit, load it with paper, and start printing again. Periodic cleaning of the pickup roller should keep your printing working well.

Posted on Aug 22, 2009

  • scmck2003 Nov 06, 2010

    I thought if I could remove the ink cartridges, I could see the rollers on the back of unit, but there are five/six of them in a 'tray' that looks impossible to remove. I know there is a piece of paper caught in the roller underneath the unit. Multi-function unit; bah humbug. I wish I had my computer printers back!!!


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Sometimes this is as simple as cleaning the feeder mechanism. Printers in general will jam paper if the feeder is not pulling evenly or smoothly. Cleaning dust and hair out of the wheels of the paper feed can help it to run smooth. Lubrication is also a good idea, but I would not recommend dissasembling a printer yourself.

Posted on May 01, 2008


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My epson printer showed a paper jam light although no paper was visible.
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