Question about Office Equipment & Supplies
99 times out of 100 this problem is due to a dirty "paper kicker". The material they use is not a very good grade and it picks up dust and paper debris very quickly. Fortunately, it is very easy to clean.
Remove all paper from the feed tray. Open the front door and remove the toner cartridge and the envelope/bypass feeder tray. Look inside the paper feed housing - at the back - dead center. You will see a black roller-type mechanism that looks like it's made of a hard rubber material. This is the thing that needs to be cleaned.
Take a non-paper cloth (no paper towels, tissues, cotton balls, etc.) and dampen it with an extremely diluted cleaner (dish soap works great, just don't use anything with alcohol in it). Mix a little bit of the cleaner with a lot of water, then dampen the cloth. Another thing that works great for this is a pre-moistened cleaning cloth (e.g. Lysol wipes, Clorox wipes, etc.).
Reach back in the housing and wipe down the black roller mechanism a few times. You don't need to scrub it harshly, just use firm pressure to get a good rub down. Rinse your cloth thoroughly with water, squeeze out the excess, and wipe down the roller again to remove any residual cleaner. Now use another dry cloth to remove any excess water.
That should do it. Put the feed tray and toner cartridge back in the unit, load it with paper, and start printing again. Periodic cleaning of the pickup roller should keep your printing working well.
Posted on Aug 22, 2009
Sometimes this is as simple as cleaning the feeder mechanism. Printers in general will jam paper if the feeder is not pulling evenly or smoothly. Cleaning dust and hair out of the wheels of the paper feed can help it to run smooth. Lubrication is also a good idea, but I would not recommend dissasembling a printer yourself.
Posted on May 01, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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