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My HP deskjet 3845 is not printing. This has happened before and I have had a "trouble-shooting" six or 7 steps to go thru and the printer would work again. I have misplaced this trouble shooting instructions. Can you help me get the printer to listen to the computor?

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  • nhappel May 01, 2008

    You have not helped me in anyway. I would like to have a refund of my enlistment of your services.

  • nhappel May 01, 2008

    I am using the "terrible" Microsoft VISTA programming. I truly dislike it as I was use to XP. The light on the printer is steady. I took your suggestion, turning off the computer, waiting a minute or so, re-started the computor and guess what - the printer is now printing agian. A Big Thank You.

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Just found this on the HP site. It seems to be a consistent problem. Here's their way of solving it:>http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=372330&lang=en&cc=us&docname=npd09305

If that doesnt work try this link....

To obtain the manual for your printer click here

I hope that helps
Please rate accordingly
Thank you
Computerrep

Posted on May 01, 2008

  • Jean Sintulaire May 01, 2008

    I am glad to hear that.

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Here's a link directly to HP troubleshooters for a non responsive printer: http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=2273&lc=en&cc=ca&dlc=en&product=372330&lang=en

Posted on May 01, 2008

  • Dean Joly
    Dean Joly May 01, 2008

    You would have to contact customer service about a refund.



    I would like to ask you a few more questions if I may.



    What version of Windows do you use?



    Are there any blinking lights on the printer and have you tried to restart your computer and the printer?

  • Dean Joly
    Dean Joly May 02, 2008

    Please rate one of our solution as "FixYa" as you see fit. Thank you, glad to be of assistance.

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  • 555 Answers

Manuals and troubleshooting guides for your printer can be found here.

Posted on May 01, 2008

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