Question about Dell Photo 964 All-In-One InkJet Printer

1 Answer

No installation CD

Hello everyone,
i got a 964 AIO printer but since i just reinstall my computer so now i have to install my printer again how do i do it without my installation CD

Posted by on

  • amor61105 Aug 07, 2008

    I have a Photo AIO Printer 964, but my computer had some virus and I person fixed for me but now I can't use my all in one printer because i have to re-installed and i cant find the CD. What can I do?

  • Anonymous Sep 23, 2008

    I can not install my all in one photo printer 964

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1 Answer

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  • 42 Answers

Based on the product number you have provided I'm guessing it a dell. If I'm wrong please post the correct Make and Model number. Going on the Dell idea this would be the page you need.

Choose Operating system then click the blue/white plus sign below, and download your drivers.
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A946&hidos=WW1&hidlang=en

Hope this helps. M~

Posted on May 01, 2008

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1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
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    Pleease reinstall printer driver after installin AIO 966 driver


    There must be some misunderstanding. Let me give some hints, First, remove the cartridges, unplug the power cable and the usb cable. Now power on your printer and leave it for few minutes. Again, plug/reinsert them and power on (make sure you connect the usb to the printer as well as on the computer usb port). If you get a small window "Found New Hardware Wizard" then insert you cd into the cd/dvd rom. Select "No Not this Time only" from the "Found New Hardware" wizard and click "next" then select "Install from a list or specific location" click "Next", check the "include this location in the search" click "browse" and manually search the driver to you Cd rom directory. After you locate the driver, click "Ok" then "next", the wizard will search and install the driver and click "finish" when it's done. Do let me know if this helps or not.

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    Is there a fix for the compatiblity issue of the Dell AIO 964 and Dell Studio (64 bit) laptop?


    From the manufacturer's web-site:

    http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A960

    (for the 'AIO 960', not your 'AIO 964' model), there currently is no "64-bit" drivers. Will the 32-bit driver work?????

    I could not find ANY information about the '964' printer.

    Jan 02, 2010 | Dell Photo 964 All-In-One InkJet Printer

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    I have a similiar problem with my Dell AIO Printer 962


    reinstall the printer and fax cd that came with your computer

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    Paper wont feed and the language is not Engliosh


    the printer keeps printing green can not stop it it a
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    Aug 15, 2008 | Dell Photo 964 All-In-One InkJet Printer

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    Lost cd to install printer


    http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_PHT_964&os=WW1&osl=en&catid=&impid=

    Jun 17, 2008 | Dell Photo 964 All-In-One InkJet Printer

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