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Optical Drive not working.


I use a Toshiba Tecra M5 notebook & it has MATSHITA DV RAM optical drive. This device is not working & the Device Manager is showing the following error:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Can some one pls help?

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I have an Intel 965 MB and device manager shows it won't load the High Def Audio Drivers. The Optiarc AD-71905 reads data files OK but won't see or read audio disks. Have re-installed the intel...

Hi surrybillgoa

to the best of my knowledge, Intel 965 is not a Motherboard Model. I believe it is an Intel Chipset model which features on various Intel Motherboards. See here:

The Drivers to run most Optical drives are built into most Operating Systems, so additional Drivers are almost never required. Firmware updates can improve the performance of Optical Drives but they can rarely repair serious faults. Your Optical Drive appears to be a discontinued product with archived potential firmware (please read the clear important warnings before downloading and installing any firmware from this site for your drive). See here:

You don't say which Operating System you use, so my answer will be presented in general, Windows terms. If yours is a non-Windows Operating System and my answer seems to be of some relevance to you, please consider applying the logic and principles involved here to your own Operating System and, if in doubt, please feel free to add a Comment or Clarification to this Question. You also don't say if you are using the on-board sound or a separate, dedicated, internal or external Audio/Sound Card. Please include information about the type, model and specification of your computer, its Audio Chip/Sound Card and its Operating System. Doing so helps us makes faster, more accurate and more assured Remote Diagnostics leading to better quality and more useful Advice, Answers, Guidelines , How-Tos and Solutions.

If no Audio Device is showing on your Operating System's desktop, then this is probably a BIOS Settings, Audio Driver or Audio Device Settings problem. Try 2 things first:

Make sure the Audio function in BIOS is 'Enabled' and then save those new BIOS Settings.

To enter BIOS Setup, Press 'F2' or 'Del' during the first POST Screen at Start Up.

Check the status of the Audio Device and the Audio Driver in Device Manager.

Start > (My) Computer > (System Properties) View System Settings > Device Manager

This will tell you if the Audio/Sound Device is installed and functioning properly and if the Audio/Sound Driver is installed properly. If a red 'x' or a yellow question or exclamation mark appears next to the Audio/Sound Device, then there is probably a settings anomaly, fault, error or conflict with the Audio Device and/or its Driver.

For your Audio/Sound Device to function properly, it must be set as the Default Device:

Start > Control Panel > (Hardware and Sound) Sounds and Audio Devices > (Manage Audio Devices) Audio > click on the preferred Default Playback device > Apply > OK > restart computer.

Re-install the correct Audio/Sound Driver that relates to BOTH the device and your Operating System, then restart the computer. Install the Audio/Sound Driver either from the motherboard's Drivers and utilities CD or from the Intel Driver Download Centre, entering the motherboard's full model number:

If your Operating System is not included in the list of Operating Systems listed on the Intel Support pages for your board, then it is highly probable that no Audio/Sound Drivers exist for that Operating System. If you are committed to both this Motherboard and an unsupported Operating System but all the other Devices and their Drivers are installed and working properly, then consider buying and installing either a basic 5.1 or 7.1, internal PCI Sound Card or an external USB Sound Card that is pre-confirmed as being compatible with your Operating System. Both are inexpensive. See examples here:

I hope this helps.
If this Answer goes some way towards helping to resolve your Query, Problem or Fault, please take the time to Rate it. Doing so helps Solution Providers, like me, better understand the needs and the point of view of Askers, like you, and guides us in exploring the best ways to provide the most comprehensive, useful and high quality Responses and Solutions we can. If you need further help, please do not hesitate to post another Question or add a Comment to this Question.

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Place dvd in to drive will not play, come up inset disc and open drive

In most cases when the CD does not play it is possible that the optical head is a suspect.The drive can be jammed or there is some mechanical fault in the loading section. Sometimes it might pick up ordinary audio CD but will not play other formats. This indicates that the optical head is weak and so there is no detection or scanning of the CD . If the optical is working the tracks will be read immediately but with no scanning the laser head can be defective.
Sometimes certain cleaner disks will not be tracked to run for cleaning as it will not be read and so will reject. Hence it is ideal to manually clean the laser head eye using a cleaning swap /cotton bud with gentle pressure on the lens eye.
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There are gears, levers and band (elastic rubber band) to regulate the close and open function of the Drive, if it doesn't eject or close properly, then one of the parts I've mentioned might have been damaged or loosen or needs to be replaced. To replace it, you'll need to know which one is causing the problem and you'll need to purchase the specific required part. It's not recommend to do it yourself, but to get it done from a Service Center or from a Local computer repair shop. If your Compaq is still under warranty, this will be the right time to use it. On the other hand, if repair shops or service center ask you to pay for eg. as much as $100, don't ever repair it, instead get a new one. You can get a new good quality Optical Drive for less than $100. But if you can just use it and you don't need the drive to open/close very often, I would recommend you to use it as it is to save money until you are ready (if in case it no longer under warranty).
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