Question about Western Digital 500GB My Book World Edition 500 GB Hard Drive
I have created shares, I can access them.
I start a copy, and after about 5 minutes, my copy says that there is a write error on the disk, and all my book is just accessible in read mode, I can't add for remove files or folders.
I need to unplug the bokk for several minutes in order to access him again in write mode.
Hey, last week I returned my mybook and requested a new one. They would give me a new one dirictly but they where out of stock. I've got a new one yesterday, and I'm trying it right now. For so long I have no problems. I've already copied 7GB. So the best solution: Get a new one. If i have further problems, i'll let u guys know.
Posted on Jun 01, 2008
This issue is due to the NAS drive or NAS NIC being defective (it does not seem to be related to a firmware revision). I went through WD Technical Support, obtained an RMA and a new drive, and it works as promised (if a bit slow to back up nearly 200 GB of data).
Posted on Feb 10, 2009
I'm having the same problem. But I've configured the device to support ssh, so I can scp files into it from my computer and it appears to never have problems when I'm doing that. So that makes me lean towards thinking there is not a problem in the network hardware as others have said they were told. Maybe there is some kind of bug in the Samba software? I'm not sure yet how to upgrade it.
Posted on Sep 22, 2008
Take it back... I've had the same problem, the 500Mb Mybook World Edition drops the network connection after about 5-10 minutes of copying files. I emailed WD support and they told me to do the usual, change network cable, upgrade to firmware 2.00.18 etc. Upgrading the firmware did not work so I emailed them back about two weeks ago and guess what? I have had no response from them since. I dug around in my recycling bin and found the crunched up old WD cardboard box (with food stains), put the WD hard drive back in the box and took it back to PC World where I bought. A refund was the only way forward.
I have found a better solution to my problem, its called www.logmein.com and is free!!! It allows you to log in and take control of another PC across the internet. I am using this in order to remotely connect to my office Quickbooks PC. The only data that transfers across the web is screen data and there are no network dropouts. Even if the network did drop out across wireless, the Quickbooks file does not crash because it is not transfering across the internet. Take a look at www.logmein.com All the best with this and God Bless, Andydo
Posted on Jun 09, 2008
The problem for me didn't start until after I upgraded to 2.00.18.
Previously my World Book was running 1.xx.xx (I do not remember the exact version but know it was version 1.)
So this seems like a firmware issue not a hardware issue as being suggested by WD.
Posted on Jun 06, 2008
Turn it off, unplug the wires, put it in the box and take it back to where you bought it from. That was the only thing that worked for me in the end. We should not have to put up with shoddy products like this so make sure you get a refund for it and get something else instead.
I have now got a Buffalo LinkStation Live and so far it is working fine.
PC World told me that they have had the same problem with all of this type of drive that they have sold and are now exchanging them regularly. They think the problem may be software based rather then the network card, and apparently it happens after 620MB to be precise.
Either way, I'd recommend just getting rid of it.
Posted on Jun 04, 2008
Spoke with WD technical support, and they told me that it was an unresolvable hardware problem.
The network card is dropping out after a while and just stops working. Their advice was to take the hard drive back to the retailer for a refund.
Posted on Jun 04, 2008
I have opened a support case with WD (080507-000052) - they responded with the following:
"I recommend you transfer data to your drive in 500MB increments to see if that resolves the problem you're
having. If you transfer more than 500MB to the drive, it may fall offline and abort the data transfer."
[I interpreted this as a suggestion for experimentation, not as a limitation to accept, as this would render the device useless for me :-) ]
This suggests the cause of the problem, but I tried copying a number of smaller files (1-10 Mb) instead of a few large (750-1000 Mb). Same problem. WD support has now marked my case "Escalated" but offered no further comments.
I have other devices of the same model (wd5000g032), all running firmware 01.00.18 for up to a year and all working fine. The device in question has model number wd5000g032-001 and firmware 02.00.15 (02.00.18 after upgrade) so I have a suspicion this is related to firmware version?
Posted on May 22, 2008
I just called WD tech support. They know about this problem. There is probably something wrong with the networkcard of the Mybookworld. They don't have a solution or workarroud yet and also don't know if there is an solution. I get a new one.
Posted on May 05, 2008
Can you provide me with your IP router address for you wan and your active dirctory address?
Posted on May 01, 2008
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