Question about Brother MFC 420CN All-In-One InkJet Printer

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Issue printing in black ink after changing to new catridge, other colors prints fine except black -Venu

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  • harry16 May 14, 2008

    all the other colors work except for black i just got a new black in cartiridge and it does not work it used to work before

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  • 105 Answers

There is a very good chance that your brand new cartridge is defective. If you have another cartridge put that in and see what happens. If the second cartridge works and the first didn't then it is for sure a defective cartridge.

There is nothing on Brother's website referring to this situation, so I would bet that it is a defective cartridge.

Posted on May 20, 2008

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Posted on Jan 02, 2017

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The correct solution for the problem is the canon printer needs to have both the color and black catridges present in the printer...
So even if you purchased new black catridge only you need to have the old color catridge to be placed in the place of color catridge....

So it will detect the catridges and if any of the one is empty it asks to select black at the time of printing and simply select it you will get a black print...

So make sure both the catridges either empty or full need to be placed to detect the catridges....

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I had the same problem with my DCP 165.It simply wouldnt print.The paper was coming out but it was Blank.I had changed all the cartridges so there was no obvious issue with the ink.Then I printed a test page.It printed all the colour blocks except the black.Then i found out from Brother website that it was a problem with cleaning and after seeral cleaning cycles the printer worked fine. STEPS 1>ink management 2>Cleaning 3>Black or colour 4>OK Repeat the above process several times and try printing after that...Hope it works

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2 Answers

I replaced a new black ink catridge, the black is


For that problem kindly try doing the ff:
  • Re-seat the inks both color and black then try printing
  • Re-seat the Printhead of the printer then print again
  • Try changing the print quality to best then try printing
  • if problem still persist call 1800 421 6699 and the technical rep will replace the printhead

Hope this will help

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1 Answer

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Bad new catridge not impossible, I would return the catridge to the store.

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1 Answer

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Your black ink has finished, try and get a new black ink catridge, remove the black ink to get the no on the catridge. good luck

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Hi


Thanks for using FixYa. First of all please try the refill cartridge on some other printer. If it’s working fine on the other printer then check the settings of the printer which are by default 960 dpi (dots per inch) but due to some reason this size has been reduced. Now you have to change this setting to more than 960, around 1200 dpi and then check out that if your printer works fine.

Please do accept the solution if the issue is resolved or else revert for further assistance.



Thanks
Rylee

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Its purely your CATRIDGE problem...so please open up your printer and check for the two small black colored boxes..in that you can easily identify the B/W one....so if its lighter in weight compared to that of coloured one....you need to refill it or buy a new catridge......THIS is the only solution to this problem..

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1 Answer

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In this case what i would request u to do is....... Take out both the catridges from the Printer......... Take 2 Paper Towels one should be wet with Luke warm water and the other one should be dry........... Take the Colour catridge first turn it upside down and u will see a small copper plate on the catridge from where the ink comes out....... Place the wet paper towel using ur thumb on the Copper plate and press it a lit bit for 10 Seconds...... Now remove it and see whether u see any ink on the paper towel.......... U should see some ink on it now place the dry paper towel on the ink catridge in the same way........ Now do the same procedure again.......... Do the same procedure twice on the Black Catridge................. Now take the dry paper towel and turn the direction of the cartridge so that u can see a Copper plate on it with small boxes just clean that copper plate with the Dry Paper Towel.......... Now try to Print it should work fine.......... Still same Problem Catridges Defective......... Good Luck...........

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