Question about Acer Aspire 5050-3242 Notebook

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Acer aspire 5050 freezes when external HD plugged-in

This has been an on going wars with battle after battle lost. To give a short background I've had this laptop for a year and a half - bought it brand new. Got a firewire card to transfer videos. I then bought an external harddrive, a simpletech. When I plugged it froze the entire computer. Unplugging it did no good I'd have to restart. So I contacted Simpletech where it was determined it was a laptop issue b/c the drive works fine on my desktop computer. Contacted acer and they instructed me to install the drivers and if that didn't work contact acer support. Of course they were of NO help b/c I'm out of warranty. In the mean time my internal harddrive crashed with a SMART error. I installed a new HD today and everything is great - plugged in the external HD and it STILL froze. I'm looking for the next step. HEEEELP!!

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  • erae May 01, 2008

    How do I change the connection on the simple tech?

  • erae May 01, 2008

    The external harddrive is a USB connection. I use firewire to go from my video camera into the computer.

  • erae May 01, 2008

    super. lol.

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If the simple tech is still in warranty I would return it to the seller as not compatible with your computer you want to use it on.
otherwise you could reference the acer faq to see if this is a driver issue.
Another possibility is to see if the fire wire card has updated drivers*(I assume that is the port you are using?) and you could also get a fire wire to usb converter. or try changing the connection on the simple tech a slower serial speed, this may be the trade off to use this item.

Posted on May 01, 2008

  • Scott Hill
    Scott Hill May 01, 2008

    is it usb or fire wire connection?

  • Scott Hill
    Scott Hill May 01, 2008

    acer is the problem it seems there is an issue with there motherboard not your external hard drive

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