Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

3 Answers

Stuck on pause

My player seems to be stuck on pause or button lock. I've unlocked it, that doesn't seem to help. I can reset it and get to the menus, but as soon as I pick a song, nothing happens. The library still seems to be complete, but I can't do anything fun.
Also, it won't turn off, I have to take the battery out. I didn't see the Zen Xtra Nomad listed in the recovery tool requirements, so that was no help.
Any suggestions? I really love my player and would like to not have to buy a new one right now.
Thanks

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Solution by ctf1800 from a different post:
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Here is another solution from a different post:
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.

Posted on May 17, 2008

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Hi,

This looks like an internal or a firmware issue.If the problem is internal then the only solution is to get it repaired.But try updating the firmware once.

Goodluck..

Posted on May 17, 2008

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Do you still have warranty on the player? this seems to me like a hardware fault.

I suppose you can try the recovery tool on it.

Posted on May 17, 2008

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