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I'm sorry you're experiencing difficulty with transferring images from the Camera to the Computer. I have provided a link you can view the steps to transfer images:
The Camera may not be compatible with newer Operating Systems. In that case, you can remove the Memory Stick from the Camera and insert in to the Memory Stick slot on the Computer to transfer the images.
If your computer does not have the memory stick slot, you may purchase one as it does not cost much..
Thanks for understanding.
A letter and number error code of C:13:xx
is an indication the recording media (floppy disk or Memory Stick®
media) you are using is either not supported for use with the camera,
not formatted properly, or is damaged or faulty.
Refer the links: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C356202&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=76702925&stateId=0%200%20180284222
I had the same problem... just switch on the cam with the memory card in it. Then go to menu, and in that find the FORMAT option and format the card. That's it.... ur cam should work fine now! Let me know if it was successful!
Switch your camera to Setup on the control **** located on the top.
Take out the memory stick and press the reset button located inside the battery compartment.
Now switch on the camera and insert the memory stick.
If you do not get the error go to the little toolbox on the menu. Select the format option and proceed through the warning messages. Remeber you will loose all data on the memory stick.
Things should now work. If not some simple thing that sound bezare but has worked for me is pushing the memory stick in and out before the camera displays the error. Do this several times until the camera actually reads the stick and them format the stick first chance you get.