I work in a physical therapy office in So.Cal.and I often fax new patient info (about 6 pages) to our billing dept in Washington. For a couple of months now I get a call from them telling me they are missing info. I feed each page one at a time because our feeder picks up 2-3 pages at a time. My question is why aren't all the pages being received on the other end? My fax confirmation says all pages went through but the billing dept will tell me they only got 2 of the 6 pages faxed and I can't figure out why. Can you shed some light on the situation?
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I have an MX870 with the same problem - fax picks up during a voice call
and I can no longer hear the caller. As with everyone else, the
problem is intermittent and not replicable. I have tried tel priority
mode and fax priority mode (from the phone/paper submenu under physical
Fax button) and all the various RX receive setting under Fax Settings
submenu of the physical Settings button.
But I have a new possible solution. I only use the fax for outgoing -- for some time now I have been using K7.net
for incoming faxes which delivers faxes to my email. That way I have a
dedicated fax number, never miss an incoming fax while on the phone,
and I have all faxes in electronic form as well.
So, my new idea was to set the MX870 to DRPD (distinctive ring pattern)
receive mode (from the phone/paper submenu under physical Fax button).
Since my phone service through Xfinity/Comcast does not offer DRPD, I am
hoping that the MX870 will NEVER pick up a fax.
I will keep you posted as to whether this works.
1 Click the Set-up button
2 Go to Fax Settings/Fax Set-Up/Basic Fax Set-up (Whatever you get to see first)
3 On Fax Header, press okay
4 And then just enter your name, hit ok
5 And then it will be asking you to enter your Fax NUMBER
6 HIT OKAY again.
I hope this helped.
Here's the User's Guide you can download from the Lexmark website to help you out with your faxing concerns. http://www.lexmark.com/publications/pdfs/x6100/eng/ug.pdf. Scroll to Setting up your All-in-One, Page 3, for physical connection guide. For faxing (sending/receiving), scroll to Faxing, Page 55, for your reference. Hope this helps.
You can set your product to forward incoming faxes to another fax number. When the fax arrives at
your product, it is stored in memory. Then your product dials the fax number you have specified
and sends the fax. If it cannot forward a fax because of an error (for example, the number is busy)
and repeated attempts to redial are unsuccessful, your product will print the fax.
If the product runs out of memory while receiving a fax, it will terminate the incoming fax and only
forward the pages and partial pages already stored in memory.
When using this feature, the product must be the one receiving faxes (not the computer) and the
answer mode must be set to Automatic (see Changing how the product answers incoming faxes).
To use fax forwarding
1 Press menu/enter.
2 Use the < or > button to select Fax Setup and press menu/enter.
3 Use the < or > button to select Fax Recv. Setup and press menu/enter.
4 Use the < or > button to select Forward Fax and press menu/enter.
5 Press > to select On or Off and press menu/enter.
6 If you choose to turn fax forwarding on, use the alphanumeric buttons to enter the fax number
where you want the fax to go, and press menu/enter to save your selection.
disconnect all equipments using the phone line (everything) connect the fax directly to a wall jack (a working one)
Send a one page black and white text fax to 1-888-473-2963
When your fax is received by the Test Fax Service, a return fax will be generated to you within five minutes confirming that fax was received. This verifies that you can both send and receive a fax with
your fax machine.
HP Officejet 9100 All-in-One Series - Changing the Fax Baud Rate Parameters
It is possible to lower the transmission speed of the initial handshake of the HP Officejet 9100 to a lower value that may aid in compatibility and resolve 223, 232, and 283 errors. The following steps will walk you through configuring the setting. These are temporary settings. If the unit loses power, the settings need to be reconfigured.
From the front panel:
Press and hold the * key for 3 to 5 seconds until the display screen reads Test -001+ .
Enter in 620 on the key board, and press the Check Mark and the screen will read Cfg param id:
Enter the parameter ____ on the key board and press the Check Mark.
159 - Receiving Fax baud rate
153 - Transmitting Fax baud rate
The screen will read Cfg param val: 26
Enter in the value ____ and then press the Check Mark .
0 = V.17 14400
2 = V.17 9600
6 = V.29 9600
10 = V.27 2400
Screen will read Test -001+
Press the Reset button until you get back to Ready *