Question about Computers & Internet
As far as the warranty coverage from Best Buy goes, it's a lot better than just what the manufacturer offers when you buy the unit. When you purchase the laptop, the sales associate is taught to offer you warranties of various dollar amounts depending on model. Some of these are standard PSP warranties (called PSP, or Performance Service Plan) and cover additional causes of damage such as heat, electicity, humidity, and dust. There is also a higher level warranty which Best Buy has offered for the past 2-3 years called an ADH warranty (or Accidental Handling) and it included the coverage of the PSP, as well as damage due to liquid spills (see: minor, not immersion) as well as damage caused by impacts.
This is where the job of a Geeksquad Technician can get complicated. We have to use our better judgment, experience of prior repairs, and best observational abilities to be able to help our customers with the correct response. If we just accept a laptop regardless of condition for repairs regardless of what type of warranty coverage exists, the Service Center has the ability to perform no repairs to the unit because warranty coverage does not apply to the nature of the damage. Then they will retroactively charge the customer a deposit fee, roughly between $24.95 and $112.95 depending on the unit...And this is just to be in receipt of their old unit, un-repaired. That is a situation we attempt to avoid at all costs to avoid causing grief and misery for waiting 2 weeks and have zero repair work performed for a customer.
So, now that I have explained their policies a bit better, let me help determine how you can have your laptop fixed.
Check your receipt carefully (Best Buy can reprint you a copy if yours is lost or hard to read). Search for the letters PSP on the bill of sale, and determine if the letters ADH are immediately next to them. This would offer you the maximum level of coverage for warranty repair.
If the Geeksquad technician viewed your lapotp's hinges and felt that it was damage caused by an impact or through normal wear and tear, it would not be covered by anything less than an ADH plan. I would suggest trying one of the following solutions:
1: Returning to the technician and asking him to send it to service as-is, with the intention of receiving an estimate from the vendor and pursing repair from a licensed repair technician.
2: Calling the manufacturer up directly, identifying the product and part, and inquiring as to the cost of a replacement plastic top lcd cover (you would be surprised at how expensive the manufacturer can quote these for). Then once you have ordered it from them you can return to Geeksquad iand have them install it for you (if you have previously determined they have a technician capable of performing that service and has adequate tools). Often times they will give you a discount on installation services due to the fact that you had purchased a warranty from them originally and they were unable to assist with the repairs prior.
3: Return to best Buy and have them pro-rate refund the extension of your PSP and use that amount to pay for shipping and deposit through the manufacturer, having them assist you with continued repairs.
Hope that helped.
Posted on May 01, 2008
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Posted on Jan 02, 2017
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Nov 06, 2012 | Gateway M-7315U Notebook
Laptop hinges are generally
made of low-cost metal alloys, or "pot metal yeah this may cause problem you can fix your broken hinges easily by spending little time ." Pot metal is not
particularly durable, and over the course of a laptop's life cycle, repeated
opening and closing of the computer's lid can cause wear that prevents the lid
from staying in an open position. Hinges can also wear to the point that they
break at the point of attachment, either on the lid or the computer's body.
Hinges are usually attached to
the computer's frame via machine screws. In order to get the most life out of
your computer's hinges, it is not a bad idea to perform a yearly inspection.
Remove the hinge covers and check that the machine screws that secure the
hinges are tightened fully. If screws are missing, contact the computer's
manufacturer to order replacement screws; hinges missing screws are subjected
to additional stress and can wear out faster if steps are not taken to replace
Lubrication of the hinge is possible, but not recommended; if the wrong type of lubricant is used, it could damage the computer's case or seep into the electrical components and further damage the computer. Consult a professional technician if you feel that your hinges require lubrication.
o Hinges can also be damaged when
the computer is picked up by its lid, dropped from various heights or opened
beyond the angle at which it should stop. In these situations, damage to the
hinges may be of secondary concern, as component damage and data loss might
have occurred. Depending on the amount of damage and warranty status, the
computer may require complete replacement.
Laptop hinges are not
indestructible, but their coverings and trim may show wear long before the
hinges are actually in any danger of failure. Most laptops on the market
include plastic hinge covers. The hinge covers can develop stress fractures
from repeated wear; most of the time, this is not indicative of a hinge
Some laptop hinges are housed within the bezel or trim of the computer's monitor or body. This, too, is generally made of plastic, and might develop stress cracks after a few years of use. Hinge covers and bezels are usually modular, and replacements are generally easy to find at low to moderate costs.
o Hinge problems can be mitigated
with adjustments to the hinge's tension or additional hardware installation by
the user. Brackets can be installed on the outer case to allow for hinge-like
performance, or the screen can be mounted in a fixed position. If the screen is
left permanently open, care should be taken to prevent damage to the screen and
to prevent dust accumulation in the keyboard.
The lid and screen assembly can also be replaced, if the correct parts can be found. Replacement of the lid and screen can be cost-prohibitive, with parts and labor sometimes exceeding the cost of the computer.
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