Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Need a lil help here!

Ok i have a 30gb zune it has worked fine for 4 months and all the sudden i went to turn it on after i had charged is and it turned on however it wont play any music, movies anything everytime i press play it say error can not fine file. So what i did was resync aeverything back to the zune and still it wont work

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  • jay00 May 09, 2008

    ok my 30gb zune was fine untill it started turning off and on itself every lil while, it still shows the normal screen and the backlight but it just wont respond to any button i press... at all! on top, when i conect it to the pc it wont apear on the zune program i instaled for it :s what can i do???

  • Midnight98 May 27, 2008

    one night my zune was dead so i went to charge it. I plugged in the USB cable. I woke up the next morning to find out that my zune did not charge so i plugged the zune in again and still it would not charge so then i tryed to turn the zune on. it would not turn on either. can sombody please help



    thanks,

    ADAM

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1 Answer

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  • 8,596 Answers

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Make sure the hold/lock is not engaged

Make sure the OS is compatible

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Jul 06, 2008

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Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

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It is a bug in a driver for a part that is only used in the Zune 30 device.

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This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
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Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
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