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Have 2. When I try to close down, Computer crashes. All stops. If I get to Windows is Shutting Down, it takes 30-60minutes before it shuts down. Second problem- Keep getting notice to update Windows Media Player 10. 3 times I have tried. Get to "Extracting files from compressed archive" and crash. All stops. Have to push button on hard drive to get out.

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  • dankoclaire Apr 30, 2008

    Sorry. I love my Dell and thought when I had such a problem I could get some assistance. Did not know I had to pay for it. Thanks, anyway. Will check back with Fixya and see if any information is forthcoming.

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There are many reasons for Windows to freeze on shutdown.

Read This

See if you can pinpoint your problem.

Try rolling back to the previous version of Media Player. Go to Control Panel, Add & Remove Programs. Click on Windows Media Player and select remove. It will give you the option to go back to the previous version.

Posted on Apr 30, 2008

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