Question about Haier HLT364XXQ

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Brand new washer, E4 Error

Hi, we just purchased a Haier Genesis HLT364XXQ. We get the E4 error all the time. The manual is awful. We don't know what water level we're suppose to put for the loads. But no matter if we set the water level high or very low, the E4 error comes up. Water is entering the machine and both of the hot water and cold water valves are opened all the way. Our previous washer had no problems like this, connected to the same valves. I desperately want to just wash some laundry, can anyone help? My husband has leveled the washer with the "feet" and using a laser level. He's connected and reconnected the hoses to make sure there's no problem. We've tried medium size loads and small loads and various settings. I really don't want to have to try to contact the manufacturer on this.

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  • Mariah Lane May 01, 2008

    Thank you for your reply. We've since realized that the water that's pouring into the tub, is not staying, but immediately draining out. We're using the goose neck hose. I contacted customer support and they're suppose to be calling me back when "their systems are back up".

    So basically the problem is that the washer won't keep the water in it, the tub won't fill, the water just drains out immediately as it comes in.

  • Mariah Lane May 07, 2008

    Haier sent out a local repairman. He spent maybe 5 minutes looking at the washer. Said that if the drain pump was broken, the water wouldn't be draining at all. He then said it must be the control board, and that that isn't a common replacement. So we're probably looking at about 2 months just waiting for the part to come in. After he left my husband and very confidant that he's right. We're not sure what to do at this point b/c if we wait for the part to come in, it will be past our 30 day threshold of returning it to the store (per their return policy).

    Does it sound like he could be correct on the control board?

    Thank you for all your help, time and great advice.

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OK this should not happen. It might be that the connectors to the watervalve is lose. E4 is a sign that the watervalves are closed. You should contact the store you bought it from and have them give you a replacement. Do not open it for now as it will void your warranty. You know it is not the pressure as the other never had this problem
This however is the link for all the parts you need. or might need.
LINK
Have a good one and good luck changing this one out and please dont take no for an answer

Posted on May 01, 2008

  • eric bosman
    eric bosman May 01, 2008

    ok that can happen in two instances. Either the drain is too low, which i doubt or the drain pump is broken and kees spinning.

    Check the drawing. Please let them make it right with you

  • eric bosman
    eric bosman May 08, 2008

    Ok try one more thing.

    If you use the goose neck. Place a screwdriver of somethng between the hose and the drain pipe so the will be an airgap between the hose and the drain pipe.

    Let it fill. sometimes when you connect the drainpipe airtight it creates a sifon system which will drain your machine.



    If this doe NOT work please do yourself a favor and return the machine to the store and pick another.



    Kind regards Eric

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What does E7 mean on the display it wont spin

Posted on Mar 22, 2011

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