Question about HP Pavilion dv4000 Notebook

2 Answers

HP DV4000 is extremely slow & has internet problems

My HP Pavilion DV4000 has been having internet problems for about a year now (it keeps changing the speed that it shows, and I've learned if it shows 24.0, it really means that it isn't working anymore, not that it is 24.0 speed) and using an external wireless adaptor has not fixed the problem. I travel regularly, and it doesn't seem to matter where I am, the same thing happens, so it's not my home network. I can be on a super speedy network, and it can't handle swtiching web pages, let alone showing video.

Then, the computer has seemingly slowed down a lot recently. I've defragged it & done every spyware & virus check through Lavasoft Ad-Aware and Norton Anti-Virus, and the speed does not increase it all. It's seriously slower than my first laptop back in 1999.

Does anyone have any ideas for fixing this, or should I just reinstall windows and start over? The laptop did not come with a restore disc, so I'm also curious if re-installing windows is as thorough of a restore as it would be with a disc...that I don't want to pay HP to get. Thanks!!

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  • 6 more comments 
  • TrueLiz Apr 30, 2008

    I have .99 GB of RAM, so that shouldn't be the problem, since I don't run too much on this computer anyway.

    Based on my description of the internet issue though, do you think that sounds like something that will be fixed by reinstalling the original Windows disk, or does it sound like a hardware issue? Does that fact that it does the same thing with the USB wireless adaptor make it more likely to be software?

  • TrueLiz Apr 30, 2008

    I downloaded spybot and am running it right now. If it doesn't find anything, but if there may possibly be some hidden spyware that isn't found by these programs, will reinstalling Windows eliminate anything like that, or would it still be an underlying issue?

    So spyware (or malaware?) could mess up my internet connection too? Wow. I thought between Ad-Aware, Ad-Watch & Norton that I had things covered, but if this is likely a software issue, I guess I didn't.

    I'll see what Spybot has to say now.

  • TrueLiz May 01, 2008

    I ran spybot & all it found were some tracking cookies. Nothing major. So does that mean my last option is to reload Windows? And as I asked in my previous comment while I was running spybot, will that eliminate any undetected issues? Setting the computer up again is always such a pain, as I've had to do this before, so I wanted to see if there were any other options first.

  • TrueLiz May 01, 2008

    Thank you, but I'd rather get "do-it-yourself" solutions than doing remote support. That reminds me too much of the help desk at work, so I want to find solutions that I can implement.

  • TrueLiz May 02, 2008

    Thank you. I downloaded that...however, my crappy internet issue seems to be creating a problem, because I can't get the help file to actually show anything. So I'm not exactly sure what to look for on Process Explorer. I don't want bother you too much, but is there a primary thing I should look for on Process Explorer to see what the biggest problem is? Thanks!

  • TrueLiz May 10, 2008

    I reinstalled Windows yesterday. I did the full reformat on my laptop, and used the HP driver & applications disc to get everything working again. Unfortunately, while my computer is definitely running faster than it was, which is good, it was clear before I even copied all my documents, music, photos, etc., back on to the laptop, that the internet issue was happening again. I had nothing but Windows & the drivers on the computer when I went online to get Windows update downloads, and immediately started having the same issue with changing speeds, or saying "24.0 Mbps" which again seemed to mean it wasn't connected as it often says it can't find pages when that speed pops up. Back before this issue started, it said "48.0 Mbps" all the time, and now it seems that it only works right when it says that, and when it jumps around it has issues.

    So, I fixed everything software-wise, and still have the problem. The computer still functions on the internet, but it is just a pain, since I never know when it might not work, such as when I'm doing a paypal transaction, or something that I definitely don't want to reload & do again, so perhaps it can go through twice.

    Do you still think this is a software issue? Thanks.

  • TrueLiz May 11, 2008

    Now I may scream - I just posted a long comment and got the message that the internet can't be found and when it went back, the comment was gone...I'll try it again now.

    As I had mentioned originally, I travel a lot, and have the same issues in hotels, my sister's apartment, airports, coffee shops with internet, etc. Also, two other laptops are used in my home and they have no issues with the internet connection or speed, so it's not the home network.

    I can deal with it being slow, it's when it shows a good connection, but then gives me the "connection can't be found" page, and I lose things.

    I have tried using a USB D-Link Wireless thing as well, and have had the same issues, but I've never turned off my regular connection when I to that, so maybe I should try that too. I'm also willing to try different wireless drives, but I have no idea how exactly to do that. Thank you.

    I may try bringing it to the Geek Squad as I think I'm still within my 3-year service plan (or maybe I just passed it...hmm), but I know if its software based, it won't be covered.

  • TrueLiz May 15, 2008

    I don't want to speak too soon, but it may be all fixed. After the restore, I had a lot of problem downloading updates, etc., so I restored it again, only to have the same problem. Then I killed the Windows Firewall, and suddenly everything updated fine, and HP had multiple driver updates for various parts of the networking parts of the computer (that I'd never had a notice for before, even though they were two years old).

    Since then, the wireless connection has worked well. It doesn't seem to be jumping around on speeds, and it hasn't just lost the internet at all so far when I'm trying to do things. I've also been able to stream audio broadcasts of Twins games (which would stop repeatedly before) and got video highlights with very little buffering needed. So unless the issue appears again, I think it may be fixed. Am I supposed to press the "Accept" button now, or what's the proper procedure?

    Thanks for all the help!

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2 Answers

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  • HP Master
  • 13,433 Answers

I can tune up your pc with remote control if your intrested.

Posted on Apr 30, 2008

  • 5 more comments 
  • Ekse Apr 30, 2008

    here you can read what one happy customer has to say about my remote support



    http://www.fixya.com/support/t548436-mic...



    icnore the text before Comment by MICHELLE1010, posted on Apr 27, 2008



    the first part is the original problem the 2nd comment is feedback from the session we had.

  • Ekse Apr 30, 2008

    drop me a comment and we can have your laptop working like new.

  • Ekse May 01, 2008

    have a look around with process explorer

    http://technet.microsoft.com/en-us/sysin...



    see whats eating all the resources.

  • Ekse May 02, 2008

    On process explorer you can see exactly what is useing your processing power.



    try to download the help file again, its quite complex program.

    I supose you have tryed CCleaner? very good program

    http://www.ccleaner.com/

  • Ekse May 10, 2008

    are you useing wlan? bad signal?

    I hope you have protection enabled on the wlan maybe someone else is also useing it?



    Try difrent drivers for the wireless card.

  • Ekse May 15, 2008

    Yes if the drivers solved the problem you may press the accept button to close this problem and credit the one of us you choose with a few dollars.

    Yeah those hp updates probably fixed it.


  • Ekse May 15, 2008

    also if you have any further problems you can contact me directly @
    My profilehttp://www.fixya.com/users/ekse


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  • HP Master
  • 19,396 Answers

Do a system reinstall if you can

Posted on Apr 30, 2008

  • 4 more comments 
  • Ginko
    Ginko Apr 30, 2008

    The system will work if you reinstall windows from a Microsoft Windows setup disk. You will need to inatall also additional software, like office etc. and drivers. You can download driver software from hp website, under support.
    Check also the amount of RAM , you may get more speed if you increase it , it must be at least 512 MB to run XP decently.

  • Ginko
    Ginko Apr 30, 2008

    to check how much memory you have you can go to system properties, from control panel, or run dxdiag by typing dxdiag in 'run' under start menu button.

  • Ginko
    Ginko Apr 30, 2008

    check also that you do not have any malaware first, download spybot here is one of the most powerful, do not download any antispyware yo do not know is genuine, many are installing virus themselves.

  • Ginko
    Ginko Apr 30, 2008

    It is software , any hardware issue can be disk full or long time no defrag, or very rarely a faulty ram. 99% is software, run the antispyware and check if it is clean.

  • Ginko
    Ginko May 06, 2008

    There are spywares that are not detected using spybot, however when you have one of these, and internet connection, usually you get warning about other malawares installed from the original one. To ensure that there is no viruses you should do a system scan using specific software like hijack this and post here the result, but at this point it will wiser to do a system reinstall, as if you have infections you probably won't be able to remove it iby yourself without using a boot disk. If moreover you cannot use certain windows feature, for example you cannot visualize certain options in control panel, or as you said you cannot open help on IE, then it is definitively necessary a new Windows setup. This is not a complex operation.
    You will need proper windows setup disk for your licence (eg. windows xp home), and all software install (office, antivirus, etc).
    You will get drivers and support from us once you decide you want to reinstall.

  • Ginko
    Ginko May 10, 2008

    If everything is freshly reinstalled then it must not depend on your computer. The Reinstall of Windows, however, had been a necessary step to troubleshoot the problem, and for sure it cleaned up your system making it faster.
    The most likely is that the problem is either with the network adapter or the provider, and home network.

    To exclude that is a network or provider problem at your home you can connect to a different network (eg a cafe ) again, with wireless and see if it works, if it works, then is your local network. Consider, when you are using wireless networks either than yours, that you can lose signal for other reasons, for example because signal is not strong enough. You should do the test in an internet cafe or with some other reliable network, for example at some friend house.

    If it is a home network problem:

    A possible cause may be the broadband filter, a defective broadband filter can cause same problem, find a spare one and test it.
    Check all cable hooking to broadband filter (RJ11 to phone socket).
    If it is not filter or cable Modem or Router can be faulty.

    If you localize problem and your home network is fine, try also calling your broadband provider at customer support number provided in your bill, so to ensure it is not an ISP problem.

    When using wireless ensure that you are using your own wireless network, and you are not hooking some neighbours' unprotected network by default.

    Remember sometimes there is more than one fault , this can make troubleshooting more difficult.

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