Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive
External new Hard Disk from Western Digital.
With original usb cable it works.,
With new usb cable, longer than the original, does not work.
Can you please suggest?
I tried deinstalling the driver, but the system wouldn't restart.
I had to cut the power supply and then plug it again.
Thanks in advance for your kind answer.
This product requires a lot of power from the USB port on the system. As stated before, the longest cable that we have tested the drive with is 22" (i.e. 56 cm). Anything longer than that, and you will encounter issues.
Posted on May 07, 2008
This is mostly a power issue, although higher speed devices also tend to need shorter cables due to latency. Light & electricity travels about 1 foot, or 30 cm, in a billionth of a second; this limits the size of high speed devices. In layman's terms, latency is the Brontosaurus effect, since the head takes a while to talk to the tail.
Western Digital recommends using a 22" USB 2.0 Power Booster Cable (WDCA029RNN) to combine the power of two USB ports into the one Passport Essential USB port--it is also a bit longer than the original 18 inch cable. For all EXCEPT the black Passport Essential drive, you may also the WD Passport™ Power Supply Adapter (WDPS021 for the US voltage version). See Western Digital knowledge base ID 1296 for more on this issue. Also see ID 1048 for European Support info.
Hope this helps!
Posted on May 02, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 03, 2014 | Western Digital 1TB My Passport Essential...
Jul 14, 2012 | Western Digital Passport Computers &...
Sep 06, 2011 | Western Digital 1TB My Passport Essential...
Apr 18, 2011 | Western Digital 500GB My Passport...
Mar 22, 2011 | Western Digital My Passport Essential SE...
Mar 13, 2011 | Western Digital My Passport Essential...
Jan 28, 2011 | Western Digital 1TB My Passport Essential...
Jan 25, 2011 | Western Digital My Passport Essential SE...
Oct 24, 2010 | Western Digital Passport WDXML800UE...
May 03, 2010 | Western Digital 250GB ELEMENTS EXTERNAL...
301 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: