Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My passport essential

External new Hard Disk from Western Digital.
With original usb cable it works.,
With new usb cable, longer than the original, does not work.
Can you please suggest?
I tried deinstalling the driver, but the system wouldn't restart.
I had to cut the power supply and then plug it again.
Thanks in advance for your kind answer.
Daniel Bergmann
Switzerland

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This product requires a lot of power from the USB port on the system. As stated before, the longest cable that we have tested the drive with is 22" (i.e. 56 cm). Anything longer than that, and you will encounter issues.

Posted on May 07, 2008

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This is mostly a power issue, although higher speed devices also tend to need shorter cables due to latency. Light & electricity travels about 1 foot, or 30 cm, in a billionth of a second; this limits the size of high speed devices. In layman's terms, latency is the Brontosaurus effect, since the head takes a while to talk to the tail.

Western Digital recommends using a 22" USB 2.0 Power Booster Cable (WDCA029RNN) to combine the power of two USB ports into the one Passport Essential USB port--it is also a bit longer than the original 18 inch cable. For all EXCEPT the black Passport Essential drive, you may also the WD Passport™ Power Supply Adapter (WDPS021 for the US voltage version). See Western Digital knowledge base ID 1296 for more on this issue. Also see ID 1048 for European Support info.

Hope this helps!

Posted on May 02, 2008

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Posted on Jan 02, 2017

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