My Black/Yellow print head started leaking. I purchase a new B/Y print head. I installed it and I printed one copy just fine. Then I started getting the message, Problem With B/Y Print head. I reinstalled sevral times to make sure is was in correctly. I still get the error mesage. The printer will not print.
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Inkjet printers need to be used frequently to prevent blocked print head nozzles. You may have blocked print head nozzles. Try the printer maintenance to clear the printer nozzles. After several deep cleaning attempts and there is no improvements in the print then a new print head is required. A new print head maybe expensive and it maybe more cost effective to purchase a new printer.
run the print head cleaner tool using the lexmark software. since you hardly used the color the print head nozzle is dried up and needs to be clean.
run the print head cleaner atleast 5-10 or more times as needed.
You need to clean the print head and insert the cartridge and check, whether it is working at fine because a dirty printer header will not allow the right formulation of the basic cyan, magenta, and yellow to print and comes up with the yellow color and not red. If you still face the problem after cleaning print head then you need to check for a clogged nozzle. Clean the nozzle and then try printing it will work fine now. To clean the print head from the Utility section found in the printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. Furthermore, you can clean the print head by Using a cotton Q-Tip & Isopropyl Alcohol and gently rub the print head with alcohol.
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Doing reference on your issue. Double check the ink cartridge to make sure that the cartridge is correctly installed. Also be sure that the black ink cartridge used is compatible with the machine.
The next thing to do is a cartridge cleaning as the belief is that the print head is blocked. If you have done a thurough cleaning, the next thing to do is replace the black ink cartridge to be certain the ink cartridge is not faulty.
I have included print head cleaning instructions in case you have not done this cleaning process.
here is some information from the Brother support site:
If one or more of the ink colors are missing from pages printed by your machine (i.e. received faxes, copies and/or documents printed from the PC etc), nozzles in the print head may be clogged, or the ink cartridge in question may not be installed correctly. Verifying that the ink cartridges are installed correctly and/or cleaning the print head may solve the problem.
Cleaning the print head may solve the problem. When cleaning the print head, you are given the option to clean BLACK ONLY, one of the three colors (CYAN, YELLOW, or MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then choose ALL.
When the machine completes cleaning the print head, press Color Start. A Print Quality Check Sheet will print.
I purchased a c6180 in Jan 09 have just got the black working fine.
After pulling the nachine apart, thinking maybe to soak the head, found micro pump for ink air in black line
Run copy black only (took maybe 12x25 times) then head clean
Try head clean after 50 copies
Cannot rule out that reseating all connections helped