Question about Office Equipment & Supplies
Normally you can fix that by, Powering down the machine.
Disconnect all the cables between the scanner and document feeder.
Also down by the power cord there is the cable from the scanner to the processor. That is a very hard cable to get connected correctly and works loose often. Disconnect that molex connector reconnect it and take a flat blade screw driver and tighten it. Then switch the machine on. I suspect that will resolve your issue. If not here is the documentation from the manual, which offers, well not much..
39,012.4x Document Feeder Optical Test Failure Troubleshooting Procedures
Step Questions and Actions Yes No
1 1. Cycle power to the system to clear.
2. Did the error recur?
Replace the complete scanner.
3 1. Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
4 1. Is the scan head in the home position? Replace Replace the scanner.
Posted on Apr 30, 2008
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Posted on Jan 02, 2017
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