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Empty toner waste container

The above error message popped up on my office machine, Imagerunner 5570, but we were not left with a manual and I can't locate the waste container. I know where it is on other machine models around my building, but not on this machine. I can't seem to find a good diagram of it's exact location. Any ideas how I can empty it without having to call for service?


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  • lana_norman Apr 27, 2009

    I followed the solution (which was very helpful) but I can not locate a waste-tnr screen after going to COUNTER and MISC. Not sure what to do, there are only 2 lines fix web and and totalpwr. There is a number next to totalpwr but that is it.



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Hello K1976,
I hope you are well, and you soon will be better!!! :-) Your correspondence leads me to believe that you are sharper than most of my customers and could benefit from the additional info I am about to provide, and we shall solve your problem. First of all, the Canon 5570 uses the meter count (hang in there, this is wierd) to determine when to display a prompt to empty the waste toner bottle. This flies in the face of traditional methods in my experience. @ 250k, regardless of the volume of waste toner actually deposited in the waste toner bottle the device "ASSUMES" it should be full. So we have two items to rectify. One is to locate and empty the bottle,and the other is to reset the counter that is being used to determine when to empty the bottle. Chances are the bottle is no where near full. But let's think in 3-D and locate it together. If you were looking INTO the bypass tray (like you mite do that LOL), at the lower right corner of this side of the device you can locate a rectangular panel that (I'm not near one so these are approx) is about 4" wide and about 15" long that has one screw at the top. Remove the screw and tilt the top of the panel forward as it is "keyed" at the bottom with 2 retainers and once you have achieved a 60 degree angle the panel will lift out. This now exposes the waste toner bottle. My friend, I can't describe how goofy it is to get out as I sometimes have no problem and other times I mutter mild cusses. I save the big cusses for putting the bottle back in. It's a bit tite, but you may have no problem removing and restoring the waste toner bottle. In the event I have been unclear, a different vantage point. If you were in front of the machine,move to the right of the machine, square up and look to the lower right corner and you will see the panel and the rest remains the same. Here is the weird part. Merely emptying the bottle will not make the device happy. You will have to go into service mode and reset the counter that the device uses to determine when to tell you the waste toner bottle is "full". I wish to be the most help to you I can and I will not assume you are familiar with the service mode. So If I seem to be treating you childishly, it's only because I want to make sure we get ya fixed up. And by the way, I have customers that I hate to tell them how to press the "SHINY GREEN BUTTON" to make a copy, in fear they make cause a disaster. So I am giving you the "I could tell ya but I'd have to kill ya" info, so be careful. Ok, lets enter service mode. From the "Ready" screen press "additional functions" then the numbers 2 and 8 simultaneously and then back to additional functions. You may have to do this a couple of times depending on previous settings or you comfort level of executing the steps. Additional functions>2&8>additional functtions. This will summon a ne screen with a menu showing several items. Press "copier". You will now see a menu with several items displayed primarily on the screen ,but notice the several tabs at the top of the screen. They are DISPLAY>I/O>ADJUST>OPTION>TEST>COUNTER. Press COUNTER. Now you will again see several items in the main screen. Press MISC. Press WASTE-TNR. Press the "C" or clear button to your right below the 9 key pad you would normally use to enter the amount of copies you might request. Without going into even further detail than I have you may or may not have an "OK" tab at the lower right hand corner of the screen. If so, once you hav pressed the clear button press ok, if not dont worry. At this point we are done, and we need to press the reset button as many times as it takes to return to the main copier screen. Final step. The proper way to powerthe machine off is to press and "HOLD" the On/Off button on the operator control panel for about 5 seconds and follow the prompts. Or you could just hit the main power switch just above the waste toner panel. This might or might not kill your hard drive. The "follow the prompt" method is recommended. I believe at this point you should be ok!!!! Sorry to be so long winded but again I wanted to provide you with as much info as possible. NOTE!!!! If you wait long after the empty waste toner prompt the machine will go into an error code condition and you will have a slightly more involved sequence. This should be all ya need! Please do me a favor and if I have taken care of your problem (which you should be cool) please let"FIXYA" know I helped. Take care. :-)

Posted on May 01, 2008


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