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Computer Freezes when connected to internet.

My computer keeps freezing while I'm connected to the internet. It does not freeze when not connected. A while back my computer was always dropping the interenet connection but I changed where it was hooked up to the phone jack and now it freezes every half hour to hour. What can I do?

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  • lennzo Apr 11, 2009

    my computer freezes when connected to internet

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The first step is to verify that you are not infected with a spyware or virus infection. The fact that you are only having freezing problems when you are connected to the internet is a sign that you may have some kind of infection.

The Geek Squad website has links to free online virus and spyware scanners that can tell you if you're infected.

http://www.geeksquad.com/tools/detail.aspx?id=377

If those scans come up as clean could you please post a Hijackthis log file so we can look at what processes you have running?

Posted on Apr 30, 2008

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