Question about Polaroid FLM-3732 Television
Hi Kvman77, I was wondering how far were you with the warranty, I follow your suggestion and I sent couple e-mail to the address that you post.
I am out only 2 months, I bought the TV at the end of February. I hope that they will do the same for me.
Thank you anyway
Anyone have any luck finding a control module for cheaper than $400?!? email@example.com
Posted on Jun 13, 2008
I received one email response from Jean Hoxie-Wasko (Sr. VP of Customer Service), stating that she would send me a replacement Control Module. That was Monday afternoon of this week. However, I have sent two follow up emails requesting status and so forth, but have yet to hear back. I'm going to give them till End of Business tomorrow or Friday before pursuing other options.
It seemed like exceptional customer service on her part, but the fact that she has not given me any other information regarding the shipment of the replacement part has left me in the dark as to when I can expect to receive it. I could have the TV at a local repair shop right now getting fixed, but I have decided to hold off on that with the hopes that the replacement resolution will actually happen.
This could turn out to be even more of a hassle, but I will give them one or two more days to respond. Worst case, I will file a complaint with the BBB. I checked their website and Polaroid has an "unsastifactory" rating with them, so I'm not holding my breath that the issue will be resolved as easily as by emailing the Sr. VP of Customer Service, Quality & Logistics.
Good Luck, and keep me posted on your situation. Maybe we can start rounding up people to bring Polaroid into the National spotlight regarding poor quality products and customer service. If we can impact the price of their stock, then mabye we can get some resolutions.
For what it's worth, I do know that the problem is with the Control Module and if you can find the replacement part for it, that may be the best route to go. The cost will surely be around $400, but maybe you will get lucky. You may try contacting a local big screen or LCD TV repair shop and see what they would charge as well.
Posted on Apr 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 15, 2011 | Yahoo Mail
Apr 28, 2011 | Heating & Cooling
Mar 28, 2010 | Facebook Social Network
Nov 19, 2009 | Computers & Internet
Mar 07, 2009 | Yahoo Mail
Feb 11, 2009 | Husqvarna Viking 1
Jan 17, 2009 | Yahoo Mail
Dec 05, 2008 | LG RUMOR Cellular Phone
May 02, 2008 | Polaroid FLM-3732 Television
Jun 25, 2014 | Polaroid FLM-3732 Television
55 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: