Question about Sony Cyber-shot DSC-H5 Digital Camera

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Silver button to take picture popped off

I was taking a picture and the silver button to take the picture popped off. My camera has never fallen, have taken very good care of it. Called Sony and missed the warranty by 2 months. I can't find a repair center to fix it and Sony wants to charge me 181.00 to get it fixed. What can I do?

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  • kATmarie3 Jun 07, 2008

    last night at a party i was takin pics and my friend wanted to see them then he tried to take a pix of me, then the dang shutter button popped off, i have no money to fix it and i spent every last penny on my camera. Someone please help me

  • adorthy Jun 20, 2008

    I have taken extreem care of my DSC-H5. I love the camera. But a few months ago I was taking a picture of my daughter and great-aunt and the botton popped off. I have tried all the local repair centers in my area - they won't touch it. I find it very difficult to believe that this should be a huge problem to fix.



    I can't find a phone number anywhere to call sony. The only sony repair web-site I can find wants me to agree to 171.00 flat rate to have it looked at. HELP

  • juls2kids Sep 22, 2008

    My silver picture taking button has popped off for the 2nd time now. I tried to take it in and complain that there was some type of defect with it because I take very good care of my camera, but they will not do anything for me except charge me more money on what I consider a defective part.

  • mad_daddy Nov 11, 2008

    Same problem with my DSC H5, The shutter buttun just poped off and I lost it. So I'm ordering a new button directly from Sony for about $23.00 and having it shipped to my home in Newport Beach, Ca.

    I only hope that I'm able to repair it. Ask me how to do it by email (mad_daddy @ ca.rr.com) after November 25th, 2008 I will have done it my self. I will give you the tips...

  • astrel_1 Feb 03, 2009

    i have same problem

  • crazycrawfor Apr 03, 2009

    I have the same problem. My button popped off as well. Sony wants the original Proof of Purchase to fix it. I don't have that because I purchased this online. I am currently fighting with sony to fix it. You should do the same. Maybe if more people complain to them they will understand that others have a problem. They are the most difficult people to deal with. Of course you get someone overseas when you call. Call and COMPLAIN.

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Hey lindamontero,
You can order the button from Sony at 1-800-222-7669, but unless you have camera repair expertise I would not try repairing it yourself. I would suggest you shop around for a repair center with a lower repair cost. There are many online that you can mail you camera into, or you could go to your local Best Buy™ store and the Geek Squad® precinct in the store can send it out for service.

Sincerely,
Allan
Go Ahead. Use Us.

Posted on May 02, 2008

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