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I have migrated the MediaDex application from my MAC G5 to a new Mac Pro. When I attempt to open the application I get this error message "A parameter error occured in memory function #1300. Module: CantoLib." I then cannot exit the application, I must force it to quit. Please, help! Ron

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  • imbearb8 Apr 30, 2008

    I followed sweet rascal's advice with the download, which was successful. However, when opening the application I got the same error message as before. Looks like Mac/Java issue. I could not locate the JVMConfig.xml file you indicated. Please advise.

  • imbearb8 Apr 30, 2008

    sweet rascal
    I found the JVMConfig.xml file and renamed it but still had the error message.

  • imbearb8 Apr 30, 2008

    The Machine
    I have the new upgrade MediaDex2 and still have the error. Have even, just today, re installed the application -- still have the error.

  • imbearb8 May 01, 2008

    The Machine,
    You are right, error #1003. I have OSX 10.5.2. All software up to date 4/30/08. Will try deleting files you suggested. Thank you.

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You will need to obtain a newer version of your software. If it was designed for the PowerPC based Mac G5 it will not work at all on the Intel based Mac Pro. Some software companies might offer a free or inexpensive upgrade path, but you might be stuck purchasing an entirly new version. BUT, your data should be transferable if you stick with software from the same company.


You might just need to redowload the installer and try installing it again.

Here is a link to the contact page at mediadex, try contacting them to see what they say about it: http://mediadex.com/us/contact.htm

Posted on Apr 30, 2008

  • 2 more comments 
  • Dean Joly
    Dean Joly Apr 30, 2008

    Have you contacted MediaDex about an upgrade? They've recently released version 2.0 of there product.

  • Dean Joly
    Dean Joly Apr 30, 2008

    Is your error number 1003 or 1300?

  • Dean Joly
    Dean Joly Apr 30, 2008

    This seems to be a common issue with the Mac Pro and MediaDex Most requests for assistance on the MediaDex forums don't have a solution. This thread:http://www.mediadex.com/mdxFor/viewtopic... where sweet_rascal seems to have gotten his solutions does have a solution at the very bottom. It says to delete two preference files off your system and MediaDex will start fine. The two files in question are: com.canto.cumulus.plist and Cumulus 7 preferences. Try deleting these files if they exist.

  • Dean Joly
    Dean Joly Apr 30, 2008

    Do you have Mac Os X 10.4 or 10.5? Did you do all the available software updates?

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E-install again MediaDex application

Posted on Apr 30, 2008

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  • dewan nafees ahmed Apr 30, 2008

    1- Uninstall MediaDex


    2- Find [MediaDex version] folder in the following location and delete it


    Mac: [user Home]:Libary:Application Support:Mediadex:


    3- Make sure to reinstall the correct MediaDex version (2.0). Here is the download link: http://www.mediadex.com/Software/MediaDe...

    if it does not work then continue reading

    It seems to be an issue related to you Mac and Java installation. To make sure:





    1- locate JVMConfig.xml file and rename it (this file loads MediaDex
    java components when starting the application), then open MediaDex and
    let me know what happened (if MediaDex diplays default catalog, it
    confirms the java track)





    2- Run any Mac application using java on your machine (JAlbum for example) and see if it works fine

    Have you tried to repair your disk permissions using the Disk Utility?

  • dewan nafees ahmed Apr 30, 2008

    if so tat can be the problem...

  • dewan nafees ahmed Apr 30, 2008

    that file will be present in the OS itself.. do make a search for that.. u can find it..

    @imbearb8
    if u had followed my solution to solve the problem u could have rated my solution as "fixya" which give me credit... sorry if i am wrong..

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