Question about Dyson DC25 Vacuum

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The ball is not rolling freely on the dyson dc 25 upright it sticks and makes a noise as the vacuum is pushed

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  • Dyson Master
  • 1,069 Answers

Inspect closely while spinning the ball looking for a rubbing or restriction. Look for a crack or debris that could be causing it. Remove the ball shell to inspect it looking for cracks, check the bearing and the area the ball shell connects to the vacuum to try to find the cause.

Posted on Mar 24, 2017

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

skyblue67
  • 71 Answers

SOURCE: Dyson - Ball HEPA Upright Bagless Ultracompact and

Hi have you checked underneath to see if the belt has snapped, you will find it either side of the brush, if so you can obtain a replacement at most retails stores but take the model number and make with you, hope this helps

Posted on Jul 19, 2009

ThinkVacuums
  • 144 Answers

SOURCE: I have a Dc-25 Dyson ball,The beater bar does not

check to see if the belt is broken or loose and have a technician look at the clutch to see if its burnt out.

Posted on Oct 23, 2009

Testimonial: "it was somethimg simple, the wheels were'nt releasing. thank you. Bruce"

  • 1 Answer

SOURCE: Dyson DC 25 Ball - no power to motor

Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Posted on Apr 18, 2010

Dysonteam
  • 167 Answers

SOURCE: dyson wont staND UPRIGHT

Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

  • 377 Answers

SOURCE: Dyson DC 25 Dyson Ball animal. The bottom brush

Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

Posted on Oct 08, 2010

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1 Answer

How to remove ball from Dyson dc 25 Animal ?


Remove the torx screws that hold the two halves of the ball shell assembly together, then the ball halves can be separated and removed from the vacuum. Take note of how they come apart and how they line up su you can reassemble them properly.

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The seals on my dyson ball have broken loose in a couple of spots and prevents the ball from rolling freely


How old is your Dyson?
I suggest you contact Dyson Support directly to see what they can do for you. Make sure to have your model number and Serial number handy when you contact them.
Here's the link to their main page; once there, click on "Support" Dyson vacuum cleaners fans heaters accessories spares official site

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My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .


Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:


I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

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Dyson DC 17 Hard to push on hardwood floor


Hi James, it's Jack at Dyson.

If your DC17 is difficult to push on hardwood flooring, check the underside of the vacuum - particularly the soleplate - for any damage. Check the small soleplate rollers turn freely and aren't obstructed. If you see any dirt or residue on the soleplate, you can remove this using a damp cloth after turning off and unplugging the vacuum - make sure all parts are completely dry before replacing them.

This should resolve the issue, but if you're concerned that the soleplate is damaged or that the rollers aren't turning freely, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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1 Answer

Dyson dc25 ball


Clean the ball and its rolling surfaces.

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1 Answer

Why is my DC24 not working


You may have an object caught between the belt and brush roll.
Remove brush roll cover and see if that is the case.

Regards,
Dennis.

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1 Answer

Dyson DC 25 Ball - no power to motor


Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Mar 14, 2010 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson wont staND UPRIGHT


Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Mar 10, 2010 | Dyson DC25 All Floors Bagless Upright...

1 Answer

The brush bar wont spin on my dyson dc 25... i


Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

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