GE Profile SxS Refrigerator wont defrost after new heater installed

Inside the fridge behind bottom drawers there is a heat element that has stopped working.You will see it is covered with ice.you will need to replace it and totally defrost both and restart.

HI,

Please make sure that the cold knob is turned up.Next unplug all the cords of your refrigerator for 30min and allow it to reset.

Let me know the result.

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heatman101

Your problem could be a defrost component issue (e.g.: defrost thermostat, defrost heater(s) or defrost timer). Contact an appliance service company.

With that model that is a sign that defrost is not happening on time or the beginning of the problem. Temperatures in fresh food compartment above 38 are not safe. Look into the back of the freezer compartment and let me know if you see a frost line buildup. If yes it would be a good idea to manually defrost the freezer so you can remove the rear panel and check the defrost heater and defrost thermostat. It's also important that with this model that the problem be resolved quickly. I can help you if you want. The defrost heater will be easy to see if burned out because it has a glass tube around the heating element. If you replace the defrost heater you should also change the defrost thermostat. Fan motors going bad on that refrigerator seem to always damage the control board and if the board is replaced the the fan motor should also. Let me know if you want me to help you, Thanks, Sea Breeze

Most likely the defrost heater is burned out below the evaporator coil. It will be easy to spot because on the profile the defrost heater has a glass tube covering the element inside. You will need to defrost first before you will be able to see anything. If you replace the defrost heater also replace the defrost thermostat, Thanks, Sea breeze

Hi: your model number dosn't get a match on a search. Did you check the defrost heater? I hope this helps Jeff,

Hi,

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heatman101



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loaded question any COULD be bad a volt ohm meter will tell you whitch one is bad

if this is a ge sxs i would check the defrost heater first

The answer to your last question would be yes. You can test for voltage at the harness where you plugged in the new assembly. With the refrigerator defrost timer in the defrost mode do your voltage test. The thermo stat for the defrost does not close until the temperature drops to about 16°F. If you have and Ohm meter you can test for continuity through the heater assembly by testing heater end to end and bypassing the thermo disk. If you have voltage at the first point test where you connected the harness your timer is O.K.. If there is no voltage with timer in the defrost position it could be bad.