Question about HP PSC 2410 All-In-One InkJet Printer

1 Answer

Scanning with hp psc 2410 photosmart all in one

I can print whatever i want from any programs, but i cannot scan documents that i want to send via e-mail. Furthermore, when i try pushing the "scanning" button on my 2410 it tells me your scanning options were not defined, install/execute software on your computer. What can i do?

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  • 8 more comments 
  • FlipFlop8 Jun 06, 2008

    We have the same problem. Our HP Director does not come up anymore and when we do scan and the computer wants to know where to send it, the drop down menu is blank. We have uninstalled, reinstalled, uplugged the all-in-one from the computer and it seems to have occurred after installing the Internet Explorer 7 upgrade. We have uninstalled IE 7 but the problem still exists. Somebody please help!!!!

  • Anonymous Jul 16, 2008

    wont scan and tells me install software

  • fallen7angel Sep 30, 2008

    I too cannot scan images.I was able to when I first got the printer but I cant now.Ive tried reinstalling the software but it has no effect.How can I scan again? PLEASE HELP ME!!!!

  • Anonymous Oct 07, 2008

    everything functional except scanner



  • jdarrell Nov 13, 2008

    I get " No scan options; scan options are not set; install or run device software on computer press OK to continue

  • robsglock Dec 01, 2008

    Scan options are not set. Install or run device software on computer. Press o.k. to continue? This is the message I am getting, and what I don't understand is that this just started, I was able to scan and send documents just find until I did one of my lavasoft spyware scans and found like 150 new critical objects. Please help, thank you.

  • vincentind76 Apr 04, 2009

    how can I get the softwear for the scanner hp psc 2410 all in one

  • Rob6891 Apr 07, 2009

    Everything is fine but I cannot scan either

  • cabovilano Apr 08, 2009

    scaning and the rest all is bad with hp software

    you click in hp director and the programm do nothing

    and when you start windows open all empty cpu with his programms

  • Anonymous Mar 25, 2014

    hp psc 2410 photosmart all-in-one

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  • 79 Answers

Hi flipflop8
intact it is the windows update which has messed up ...
do one thing install the software completely and do not open HP director.
then download the full feature software for a higher version photosmart printer .keep the printer connected and powered on
start the installation for the higher version priner .. when it prompts for installation type chose advanced type then chose custom install. in the next window put a check in the drivers, solution center & photo and imaging device. click next ,it ll prompt u to connect the device . check the box which says connect later and complete the installation.. in this process HP director ll be over written with hp solution center open that from desktop shortcut and scan

to download the software CLICK HERE

Posted on Jun 06, 2008

  • percy2000 Oct 23, 2010

    This worked well when I output to wordpad and poorly when I output to microsft word. For both cases I get the error message "internal DRS error 1500:c0:3001" twice for each page processed, but the output is not affected.

    Percy S.

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