Question about T-Mobile Dash Smartphone
It just goes through a loop The first T-Mobile Screen Then The Windows Mobile Screen and another t-mobile Screen and it won't start, the only time it started was without the simcard in the phone and that doesn't help because I need service
This will fix it:
Turn the phone off, remove the battery for a minute. Replace the battery.
Hold down the right and left soft menu keys simultaneously then press the power button for a couple seconds and release. Keep holding down the soft keys until the hard reset screen displays.
The reset screen will tell you to press 'Send' to reset or any other key to cancel. Press and hold 'Send', which is the button with the green phone on it. After a couple seconds, the device will start to do its thing.
This will take some time so be patient. It will have a question or two as it goes through the process. Answer.
Don't worry, you won't lose your branding (e.g. if you are a tmo customer, you don't lose the ability to have myfavs and your phone keeps the tmo branding/settings).
Posted on May 17, 2008
My dash will not turn on
i turned it off and now it will not come back on
Posted on Aug 23, 2008
Removing memory card fixed the problem with mine.
Posted on Oct 25, 2008
I had the same problem. I just replaced the battery, and it fixed it for me. the original battery gave out on me after about 7 months. Go to a t-mobile store and ask them if you can test a different battery in your phone.
Posted on Oct 10, 2008
Taking out the memory card worked like a charm. I had previously sent an attachment from that card prior to shutting it down. Thanks
Posted on Aug 26, 2008
I'm having the same problem with it, don't know what to do. Sorry.
Posted on May 13, 2008
Thanks for all you other guys posting the solution! Removing STORAGE card worked for me too! Halleleuijah!!
Posted on Mar 06, 2009
I thought my phone was history...it started acting up after i dropped it one day
removing the memory card solved the problem for me too
Posted on Jan 23, 2009
After making sure I had the SIM card seated properly I turned the Dash on and left it cycling to drain the battery. My battery is old and I recharging it with the car charger gives it a hotter charge. I suspected the battery voltage was dropping below minimum threshold when the phone was being booted up, forcing it to go into its shut down routine, allowing the voltage to climb sufficiently to re-initiate the boot sequence, thus putting the Dash it the "boot-up/shut-down" loop condition.
I checked on my Dash a few minutes later and found it happily blinking green.
Solution: Like with an annoying child that won't stop crying, find the patience to put up with the annoying T-mobile start-up jingle and put your misbehaving Dash in a corner till it decides to get with the program. WORKED FOR ME!
Posted on Nov 07, 2008
For those that have problem with Dash turning on and then shutting off ----
I had the same problem only to discover that the SIM card was not placed in the slot as it should be. Try adjusting the SIM to fit correctly. This will work
Posted on Oct 01, 2008
S0ldi has it right, you need to reset the phone. My problem was that resetting didn't work. In order to reset mine, I had to remove the sim card and the media card. Then, holding the soft keys as stated in solution one, I turned on the phone and waited a couple of seconds.A black screen with text came out and then his send. Viola! My phone worked again. Remember to backup you phone numbers and important data, doing this will wipe out everything. Hope this helps those who couldn't reset the phone.
Posted on May 18, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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