I need to purchase two (2) bottom catch trays. I have 2 fax machines that the plastic tabs have broken off the clear plastic fax receiving trays. Cannot locate anyone who can provide these. Please Help
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Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.
If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes sucessfully or you can put paper in the cassette tray...
*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...
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the next instructions to change the reception mode : 1. Press the [F2] key. “ this key is
located on the left side of the Control Panel next to the key  from the
left side and next to the [Memory Trans.] key from the rigt side ” 2. Press the left arrow key to
select the reception mode “ this key is located under the Display of the Control Panel” 3. Press the [OK] key when on the display is displayed the mode
you want. note:as you sad you want the machine to reaceive
faxes when you are out of the office, so the reception mode [Auto Select] is
the most compaible mode for you. The machine can treat incoming fax messages and telephone calls in
three ways. 1.Manual
Receive - Use this mode if your line is
shared by a
fax machine and a telephone but you wish to answer all calls yourself and decide whether they are fax documents or telephone calls. You must manually press the [Start] key to receive a
fax. The machine will ring continuously until you answer the call, so you have to be near the machine at all times. The Manual Receive indicator is lit when the machine is in this mode. 2.
Auto Receive - Use this mode if you have a dedicated fax line. The machine assumes all calls are fax documents. It will ring once to alert you of an incoming call, and then starts receiving. 3.
Auto Select - In this mode, the machine rings a number of times. You can answer the call while the machine is ringing. If you do not answer the call, the machine automatically changes to receive fax messages.
Make sure you have a receiving tray. You can live without your sending tray. If you have the receiving tray and it says TRAY OFF thats because its not seated properly onto the frame. Make sure the tray engages the black sensor next to the speaker, also make sure you have paper in both trays to get rid of the OUT OF PAPER error. If the OUT OF PAPER error continues then you have a broken sensor in the upper tray.
Lets start with the paper feed problem. You need a new paper feed roller to pull the paper in when it should. You need a new seperation pad to prevent multiple pages from being fed at the same time. you will have to look at your machine to determine which parts are needed. here is a link to a company that I do business with. You can find the trays here also.
The machine will only switch to tray 2 IF BOTH TRAYS are set to the same paper size "OR" if the paper sizes are different, the machine will switch to the lower (14") tray when it recieves a document which is 14" long.
You may have the same paper in both trays.... but do you have them both programmed for the same size??? When you select the top and then the bottom tray are they saying they are the same size.????
Many fax machines have little internal buffer memory and the memory serves to receive a paket of signals which arrive faster than can be printed but when it is full, it may pause so the printing portion can catch up.
Check your manual for the phrase 'buffer memory' to see if they discuss why and when this might happen.
It's possible that the machine is still on line and has just paused waiting for the buffer to reduce its contents.