Question about E-Machines eMachines Desktop PC

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T5254 I purchased the machine last Thursday. Everything was fine until yesterday. Cd Rom now will not work. I went into control panel and found the device listed. However there is a message that Windows cannot initialize the device driver for this hardware. (Code 37). I tried uninstalling the device, rebooted to have the system add the hardware, and found the same problem and error message.

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  • Wdwkr Apr 30, 2008

    I tried the "Big Fix" to get support...it got me nowhere!! It sends me in a loop. (I click on Contact Support and it keeps sending me to the screen I was just in!!!) It just adds to my frustration.

  • Wdwkr Apr 30, 2008

    I just spoke to Tech support at Emachines. Their emachine support website has been down for work.

    We were able to identify the problem as a conflict with my Lexmark printer software. Problem is fixed.



    Thanks

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EMachine's customer service was very good last I had occasion to use it. The keyboard that came with a system had a QWRRTY keyboard (E was missing) and I had the new one by 2nd day air with no return needed.

I recommend giving them a shot first since this issue may even be known to them.

I found Cnet's closing paragraph on your machine helpful too:

"We also like, as always, the BigFix application, which provides you with direct support help from Gateway, eMachines' parent company (which is, in turn, owned by Acer).
For the rest of this system's support, eMachines offers one year of parts and labor coverage, as well as 24-7 toll-free phone support. Online you get system-specific support resources, as well, along the lines of driver downloads, live chat, and other features. Because each eMachines is a fixed configuration, any support tech you come across should know exactly what kind of hardware you have, at least out of the box."

Posted on Apr 30, 2008

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