Question about Arris DCT6200 DTV Receiver
When I turn on the box, remote light would stay on, clock would freeze and I have to unplug it to clear the HD FIOS box (It does not happen to SD box). After reset it would work all day until the next morning. Verizon has replaced the box but it still happens. No changes were done to the wiring and all was working for a year before problem occured.
I'm a verizon employee currently working at a customer's house. just swapped out 3rd 6200 stb, the channels will seemingly change on their own(scrolling) after pressing the remote just a few times. the root of the problem is that the remote is not responding to the stb in the first place properly. all i can figure is that there is some type of ir interference. i've placed the remote 1" from the stb and the same problem exists. it's not the box and the remote is brand new, tried 3 remotes as well. there is something going on in the atmosphere around the box - in or outside the custmer's house. they were on vacation and when they came back this is the trouble they were having. i don't have an answer, just some type of possibilities. there is a power transformer outside on a pole approx. 100' from the house and we had bad storm related issues in the past week. i know it's a stretch, but you never know. could be surround sound/ stereo equipment generating some kind of field??????????? good luck.
Posted on Aug 10, 2008
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Posted on Jan 02, 2017
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