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Hi, I have the Xerox Phaser 7700GX. I have a scrolling message that says 'cartridge 1,2,3,4 is missing' and tray 4 is missing. I've tried troubleshooting through Xerox'x support site - where I've switched it off and on, opened and closed all doors and trays and reseated the 4 cartridges. This doesn't appear to work. Thanks.

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  • hea1 May 01, 2008

    Thanks, I'll try that.

  • hea1 May 21, 2008

    I've reinstalled the correct software.
    Restarted both my computer and printer.
    Unplugged, opened and closed all the doors and drawers of the printer and switched on again.
    But I'm still getting the same message...

    Anymore suggestions would be greatly appreciated, Thanks!


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  • 2,072 Answers

That really sounds like corrupted software
Go to Xerox.com
Click "support and drivers"
Enter "phaser 7700" then click the orange "search"
Then "drivers and downloads"
Scroll to "firmware update"
Download it and follow the instructions to load your printer software.
That should correct your problem.

Posted on Apr 30, 2008

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