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The fax does not work - the displaye states sending and receiving but nothing happens. we have tested the phone line and tried plugging in to a different socket. the line rings but does not convert to the fax screeching we would expect. We have had two telephone engineers in to test the line but both have said its the fax machine at fault. thanks

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  • dixrecca Aug 11, 2008

    I have the same problem. But the only difference is that I can receive but not transmit. All the lines are working properly. When i feed the paper into the copying chamber, the LCD of the machine indicates that its ready to send, then i will ask for a fax tone from the receiving end, when i hear it, i would press the start button then put down the handset. Nothing happens. What seem to be the problem?

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Most likely the modem is bad in the fax machine.
But a make and model number would help.
Some have the fax boards seperate, some are incorporated in the processor board.
Also it could just need the software reloaded or updated.
If you have a digital line, the majority of fax machines today STILL require an analogue line.
But a make and model number would be very helpful.
Thank you.

Posted on Apr 30, 2008

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1 Answer

Sending fax displays comm.error


There are many things that can interfere with proper sending of faxes. Has anything changed in your office recently? Phones changed? Did you recently get DSL service from your phone provider? If so, you probably need a DSL filter on the line going to your fax machine. Try faxing to different faxes to make sure that it is not the person you are sending to that has the problem. If you are using Voice Over IP or VOIP phone, good luck, as older fax modems do not always play nice and you will likley need to speak with your VOIP provider to ensure they have their lines configured. If nothing has changed in your office then perhaps your modem has just failed, it does happen. A new cord between the jack and the machine is a a cheap test as well. If you have a telephone, unplug the fax and plug in the phone and see if you can make a call.

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1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

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check the the phone line, The fax sinal need good clear. Surely,plug the phone-line is rigth line socket. If you do that all, the broblem is still happenning,need to change "relay" on moderm fax board.

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I have a hp fax 1010 problems sending receiving


Are you plugging the phone line into the line jack or the phone jack on the fax machine, it should plug in to line. Also try and unplug/replug the units power cord as well as trying a different phone jack location.

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1 Answer

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Make sure you are plugged into the LINE port of the fax machine.

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1 Answer

Cannot receive faxs


The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
When you send a fax, you manually access the phone line when you select send, you connect to the phone line, normally via a relay. Once that physical connection is made, it can send anything. Maybe not well, but it will send.
Where as receiving is an electrical signal that activates the machine. If your phone line is not up to standard, its like haveing a remote control with weak or dead batteries and trying to turn on your TV with those weak batteries in it.
Issues, simply a bad phone cord between the machine and phone jack. Some resistance may have acrured over the years. The phone jack itself may have a poor connection.
A staticy phone line will cause a fax not to pick up. Plug a phone into that line and see if there is any noticible static.
Multiple devices plugged into the phone line with the fax machine. ETC an answering machine, credit card machine, etc can cause more of a draw on a shared line, if that is the situation, at least for a test, remove everything but the fax machine from the line and see if it receives then.
Rarely if the machine can send and not receive is the machine an issue.
Have your phone lines checked well and that sould resolve the issue. And make sure the line is not plugged into the extension or phone jack on the machine, but plugged into the line jack. That is also a common problem.

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1 Answer

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Plug a phone into that line and see what happens. Let me know what happens. Plug the phone into the line that goes into the fax machine. Make sure it works and is clear. No static or noise.

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Hello,Mafriend,It sounds like you might have recieved a Fax machine that Recieved a surge,To verify this Ck the Jack where the Phone line goes in to see if you have any type of discoloration there,also see if it locks up your phone line from making calls or recieving Them ttech

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