Question about Fax Machines

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The fax does not work - the displaye states sending and receiving but nothing happens. we have tested the phone line and tried plugging in to a different socket. the line rings but does not convert to the fax screeching we would expect. We have had two telephone engineers in to test the line but both have said its the fax machine at fault. thanks

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  • dixrecca Aug 11, 2008

    I have the same problem. But the only difference is that I can receive but not transmit. All the lines are working properly. When i feed the paper into the copying chamber, the LCD of the machine indicates that its ready to send, then i will ask for a fax tone from the receiving end, when i hear it, i would press the start button then put down the handset. Nothing happens. What seem to be the problem?

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  • 2,072 Answers

Most likely the modem is bad in the fax machine.
But a make and model number would help.
Some have the fax boards seperate, some are incorporated in the processor board.
Also it could just need the software reloaded or updated.
If you have a digital line, the majority of fax machines today STILL require an analogue line.
But a make and model number would be very helpful.
Thank you.

Posted on Apr 30, 2008

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The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
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Normally a receive problem is in the phone line. I will explane so you understand why I am saying this and not excusing the machine.
For starters as a resoution, make sure your phone line is plugged into the line slot and not a slot for a phone or answering machine. The slots I am talking about are on the fax machine.
Also if you have the fax on the same phone line with another device. An answering machine, a credir card reader, etc etc, make sure there isn't a conflict. Try just plugging the fax machine into that phone line.
Now to explane. When you send a fax, you manually turn on the phone line when you tell it to fax, Pressing that button energises a relay and just like picking up your phone receiver you turn the phone line on phisically.
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3 issues are needed to receive a fax. The phone line Voltage must be correct, the phone line current must be high enough and there must not be a decibel loss.
A good example is a remote controle. You have old batteries. Well if you measured the voltage, it would still be 1.5 volts, but it can not deliver anough current to change a channel or adjust the volume all the time. If the line voltage is right, and your phone line it having a problem, it can't deliver enough current to turn on the fax, like turning on a TV with a remote, there is just not anough total power to activate it.
Remove everything else but the fax from the phone line, try it then.
Replace the cord between the machine and wall jack, Try it then.
If that doesn't correct it have the phone company test your line to the house, if thats ok, then repalce your wall jack.
99 percent of the time a phone line will be a problem.

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