Question about Rimage AUTOMATED PRINTERS: PrismPlus AutoPrinter

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Rimage Amigo II RAS9

The lift arm go only up to the DVD burner and not to the printer tray. We have try with prism and with everest I. No way to burn the eeprom trought the rs232.

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RimageCorp
  • 18 Answers

SOURCE: Rimage Everest ii Tray won't

Hello Chris_sizer,

Open the side of the printer that holds the ribbons.

Remove both the CMY and the Retransfer Ribbon.

There is a metal plate under where the CMY ribbon goes in that has 3 screws, two are located tward the front and one is located on the back wall on a metal tab.

Remove these three screws and the plate.

Now you can remove any debris or discs that are blocking the tray movement.

If you need more assistance, please give our support team a call at 1-800-553-8312 (Option 2)

Posted on Mar 14, 2011

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