Question about Canon PowerShot SD700 IS Digital ELPH / IXUS 800 Digital Camera

2 Answers

Computer won't recognize camera

I have a brand-new canon SD 800 IS.
When I plug it into the computer using the connection cable, and turn it on (on playback mode) the camera seems to respond the way it should: it makes a sound and the screen goes blank while the light on the "on/off" button remain.

But the computer doesn't do anything. No popup windows. When go to the Camera Window option from the Start menu, a popup message tells me to check my connection to the camera - which, as far as I can tell, seems perfectly normal.

Same thing when I try to access the camera from the software that came with it (Zoombrowser, EOS, Photostitch) - it won't recognize that there's a camera.

What should I do?

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  • cindypruz May 14, 2008

    I have the same problem & would like to know the solution. In the meantime, I've been putting the memory card in a multi-function reader/writer, just so I can get the images to my photo program.

  • Anonymous Jul 10, 2008

    I had the same problem on my old computer (Dell Inspiron 600m). I just got a new computer (Hp Pavillion 6885) hoping that the problem would go away, but now instead of my computer not recognizing the camera at all as before, the computer recognizes it, but the EOS Utility software that came with the camera does not, so I still cannot download photos using Canon's software. I was wondering if this is because the Canon software is incompatible with Windows Vista. Anyone know?

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Wow! I'm surprised so many people have this problem. I've had the same problem for two years now, and it's been a huge pain in the neck because I haven't been able to put any photos on my computer. Does anyone know if there is any Canon help available over the phone?

Posted on Jul 10, 2008

I have the same problem.
if i unstill the canon software then reinstall, it sometimes works, but always get screwed again

Posted on Jul 05, 2008

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