Question about HP Photosmart 2575 All-In-One InkJet Printer
My HP Photosmart 2575 All-in-One used to scan but suddenly it would not. The HP website offers up three solution options to fix this. Their solution #2 worked for me. See below. The HP Solution Center they are referencing should already by on your computer from when you installed the printer software. It should be under the Start Menu-->All Programs-->HP-->HP Solution Center. From there you just follow these directions. Please note: When I went to add the destinations, instead of saying 'Microsoft Word' next to the Word icon, it just had random symbols. But it still worked to add them to the destination list.
Solution two: Populate the destination list The destination list in HP Solution Center must be populated in order for the Scan To function to work. Follow these steps to populate the destination list. Attempt the scan again after the procedure is complete. If the scan fails, try to scan using the scan function in HP Solution Center. NOTE: HP Solution Center is the software that came with the product. It must be installed on the computer for all the product functions to work correctly, and it is necessary for completing this procedure. Install HP Solution Center if it is not already installed.
Posted on Jul 10, 2008
My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.
Posted on May 31, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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