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The dvd drawer is jammed with a dvd inside. it will not open

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  • elainet007 Jan 12, 2009

    Broken disc inserted and only one-half ejected from Toshiba DVD



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Ok, I fixed my Philips DVD622/37 by replacing the tray loading mechanism belt. Philips refused to either give me the belt specifications, or sell me a replacement belt. But offered to repair it for $45 US. A complete rip off. By the time I've spent the money to have them repair it and ship it to them. I've paid for the the cost to buy a new DVD player. That's a nice money making scam they have going on. (Sarcasm implied) But also completely not environmentally friendly. As they are just encouraging people to dump these in the landfill when they stop working. Philips, you receive an F for being eco-friendly. And a D- for customer service. (Only because your were polite while being completely useless.) I won't be buying, nor recommending Philips products in the future.

What I did was go to my friendly electronics repair shop, and have the technician measure the broken belt. He had this cardboard sort of slide rule like device to do it with. Pretty nifty! Then he went into his MCM Electronics catalog and matched up the size and gave me a part number, and the web address so I could order it myself. Which I did. So here is the info.

The belt is square shaped. It's dimensions as listed on the MCM Electronics web site as such: 3.4”(circumference) x 0.046”(belt thickness) / 86.36mm(circumference) x 27.49mm(I think this might be diameter) x 1.17 mm(belt thickness). The part number is 42-120. You can go right to and type in the part number in the “Search for” box and it will bring it right up. For just over $10 US, I ordered 4 belts. As I know they don't last long even when not being used much and being handled very carefully. Mine lasted about three years with less than fifteen uses. Remember to always use the “Open/close” button on the DVD player to close the tray, as it puts much less stress on the belt. On a side note, it wouldn't surprise me much if this same size belt is used in a bunch of other Philips DVD player products. As it is generally much more cost effective for a company to keep internal parts similar between product models.

To open the case I needed a T10 size Torx bit to fit my magnetic screwdriver.(I swear this has got to be another way for Philips to discourage people from fixing these things, as a Phillips screw head would have sufficed) If you do not know what a Torx screw is, reference this web address: You can purchase them at hardware stores, automotive parts stores, and Sears sells them also as part of their Craftsmen line. There was seven screws to remove. Two on each side, and three in the back. Then lift the cover from the rear, and gently pull it away from the front of the unit. At this point, you will have to manually open the DVD tray. Refer to my instructions in my previous post above.

Once the tray is open, pull it almost all the way out. There is a hole in the tray that will allow you to access the two wheels that you need to place the belt on. They are located just behind the front faceplate. You may have to experiment moving the DVD tray in and out so you can see, and therefore access them. There are two wheels it needs to go on. One is approximately 3/4” in diameter, the other is approximately 1/4” in diameter. You will see the larger wheel turn as you move the tray. Make sure to wash your hands thoroughly before handling the new belt, as you want to minimize any oils from your hands getting onto the new belt. The trick is to get the belt onto the two wheels without it being twisted. If it goes on twisted, remove it completely and try again. It took two tries for me to get it right. I slipped the belt over the larger wheel first, then stretched it over the smaller one. When you are sure the belt is not twisted, it is a good idea to test opening and closing the DVD tray with the unit plugged in and powered on while you have the cover open.

When you are satisfied that it is working correctly, put the cover back on and screw in all seven Torx head screws and enjoy watching movies again! :)

Posted on Jun 14, 2008


If it is anything like my Philips DVD622 (DVD player), then the tray eject mechanism motor belt may have broken. Which causes the unit to not be able to either open, or close the disc tray. There is a slot on the bottom of the unit that you can use to manually open the tray.

To do so, make sure to power off the unit, and keep the unit level/horizontal as you raise it so that the disc does not fall out of the tray, which would require opening the unit cover at that point. Insert a medium slotted screwdriver into the slot and gently push one of the two plastic tabs to the left until the tray pushes out.

You can technically still use the unit with the belt broken. But it requires that you manually load the DVD disc. Keeping the unit level, insert the disc and push the tray all the way into the unit. Then use the same screwdriver in the same slot to push one of the two plastic tabs all the way to the right. Then you can play the disc. Just make sure to power off the unit before manually ejecting the disc, as the disc keeps spinning even after you have pressed the "Stop" button.

I'm in the process of trying to find out where to get a replacement belt. I'll post back if I find an answer.

Posted on May 24, 2008


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