Question about Microsoft Office Professional 2007 Full Version for PC

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Still need help please

Yes all emails going out are rejected, and yes it is in Outlook - How do I fix the problem if it is Malware?

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  • Cheryl Whalen May 11, 2010

    This link has the same message, but is only relevant if you are using an Exchange server:

    http://support.microsoft.com/kb/195671

    Since I don't think it looks like you are, I am working on it. Should have more info soon... Just wanted you to know you aren't being ignored and I am on it...

    smartsolve

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Several more questions / ideas, each of which have supported documents for helping to solve on microsoft.com:
Do you use MS Dynamics CRM?
Do you know if you are sending the e-mail out via SMTP, POP, IMAP, or exactly what protocol is being used?
Are you sending from a network machine, or from a standalone (e.g., at home) using one of the standard ISPs?
Do you have more than one e-mail account set up?
Are you on XP or Vista (Windows Mail could play in)?

To answer you question re malware, there are thousands of viruses, spyware, trojans, etc., that fall into that category. Do you have god, solid protection there? A couple of basic themes seem to be constant in researching this: (1) if you are on Vista, it seems that McAfee products do not work properly and can cause this type of issue, and (2) if Exchange is involved, or in some cases if it is not, SMTP plays in to most of the cited issues of this type. To make this a little more understandable, some ISPs only allow SMTP mail with authentication and/or within the home site.

I know I have set out a lot of "stuff" here, but I hope that something touches on your situation. Then, we can zero in more easily on the exact cause of the problem. As a basic start, I would say that if you are using Exchange server, there is an error in the setup there (probably dealing with external addresses and/or SMTP), and if it is a standalone ISP, they could have made some change that has created a problem with SMTP. Do you have a new machine, or have you recently made changes on one you have been using?

If you don't have solid protection from virus and/or spyware type issues, there are several free products to help with that. Two of the most popular are AVG (free.grisoft.com) and Spybot (spybot.com). Warning - be careful with spybot, there is an imitator out there "Spywarebot", who has set up their site to look and act just like the "real" Spybot, but it is malware that will initiate constant pop-ups to scare you into buying their product...

Hope this at least hits home somewhere along the way, and I will tell you that when I have had a problem getting e-mail out, it has always been due to my ISP, and either a setting they wanted in my Outlook, or their failure to provide SMTP service if I was away from my home location.

Thanks for rating FixYa - and please let me know if I can help with resolving further!

Posted on Apr 30, 2008

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