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The iPhone doesn't support MMS messaging which includes videos, pictures and sound, it only supports text messages. You can email the photos to someone or yourself to get the pictures off your phone on the go.
i am not 100% sure but i think this is usually because of who ever is trying to send you a picture or video it comes in a different form mat than your phone can get, one way around this is have that person send all pictures and videos to your email, and you may need a converter for the video as some computers won't know the format of the video
O2 finally cam ethrough with the goods and sorted me out. The problem was not with the phone but with the sim card. It was an old sim card from my previous phone which had "I MODE" on it. Apparently the setting of my sim had to be changed to accept the new software on the K800i!