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on the bottom of the unit you should see a tiny hole, just big enough to fit a straightened paperclip in to. There is a tiny reset button inside this hole. Try pusing it with the paperclip then turn the unit back on. Also make sure there is plenty of charge in the battery.
Unplug your Tomtom device, batteries should be fully charged.
The tricky thing to Tomtom devices is the ROM put into the device. It needs to be reset once in awhile. The soft reset is like formatting a hard drive but leaving the system files alone. At the bottom of the device, there is a reset button. You'll need to use the end of a paperclip to reset the unit. After it's reset, reinstall the Tomtom application only by using the Tomtom Home application. Let it reset itself and come back to the original screen, then go to menu and set your preferences. Also if it's connected to Tomtom home and if you backed up your data to your computer, reinstall your maps. The only time your Tomtom device gets bogged down and won't finish a reinstall is when all 1 GB of memory is used up.
Hope this helps.
I think it has to do with hooking up your unit via the usb cable to the computer. I got one from Radio Shack and it worked fine for a day, drove with it and shut it on and off a couple of times. Then I hooked it up to my emachine computer, and all I got was a white screen. Took it back got another one, drove with it, turned it on and off a couple of times, worked fine. Then I hooked it up to my computer, and again the same white screen until I reset it. I noticed all these posts are in the last few days, so I would say it is a bad batch of units. I purchased one for my wife 3 weeks ago and no such problem.