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Pl. select the paper size ( as mentioned on the paper packet) on computer on click START-PRINTER AND FAXES(new window opened)-(right click on printer icon) PRINTING PREFERENCE(new window opened)-select PAPER -paper option (here the paper size to be selected- APPLY. This may set the paper size default.
You need to count the number of flashes, usually long green then a certain number of flashes, sometimes alternating red and green flashes. I need to know the number of flashes to tell you what the error is.
ON your driver check that the paper size is correct and this most commonly occurs when the incorrect paper size is selected. For example if you are printing to A4 and you have letter size installed in the machine then the system will cause an error or jam when there is nothing there.
Also within word or which ever program you are using on the document goto file and then down to page setup once in there check the paper size make sure it's correct for the paper in your machine also check the paper source. Once you have done this check the paper tray guides are correctly against the paper turn on and try printing and hopefully this will work.