Question about Microsoft Office Professional 2007 Full Version for PC

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Outlook 2007 I have to open it up and shut it down at least 4-5 times before it starts. It continuously freezes, what's causing this? When it catches and is working it's working fine but what a pain to get it to start up.

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Most reported problems of this type have involved the Calendar, and allowing the display of tasks. If your calendar is activated, and tasks permitted to display simultaneously (default operation), this is often the cause.

If this does not apply to your situation, we can investigate further, if you could tell me a little more about your OS and hardware. Thanks for rating FixYa!

Posted on Apr 30, 2008


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Posted on Jan 02, 2017


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I keep getting the message The data file 'personal folders' was not closed properly when I open Outlook, how can I prevent this from happening?


The underlying reason why Outlook displays this "data file" check is very simple. There is a single flag in the header of the data file that is a Boolean value (True or False). While you use Outlook the value of this flag is constantly changing as the data file is updated. When the update begins the value is changed to False and then when the update completes the value is changed back to True (implying the update is finished and successful).

So, the key to the problem is the shut down process because once the Outlook.exe process is exited this flag value cannot be changed. If the Outlook.exe process was terminated prematurely or a 3rd party add-in did not properly set the flag value to True then the flag value can be left at False. If you start Outlook with a data file where the value of the flag is False you are guaranteed to see the "data file" check. If the value of the flag is True then you will not see the "data file" check.

Right now, there are a few known common causes for this issue:

- Shutting down Windows before the Outlook.exe process has exited

- 3rd party add-ins improperly "closing" the data file

- Outlook crashing

- Non-Outlook process accessing the data file

Regarding the post advised by Rod, I would like to explain more detailed:


When you shut down Outlook, the Outlook window goes away, but the Outlook.exe process can continue to run for some time. That's why you can see Outlook.exe sitting in Task Manager for a few minutes after closing the Outlook window. If you shut down Windows while the Outlook.exe process is still running Windows will not wait for the Outlook.exe process to exit. So, you increase the likelihood of encountering the "data file check" issue the next time you start Outlook (because the Outlook.exe process was not able to "close" your data file(s) completely before Windows was shut down).

On the other hand, if you leave Outlook running when you shut down Windows the Outlook.exe process will continue to run and exit on its own. When Windows is shut down, it sends messages to all visible window frames telling them to quit, and will wait for those programs to quit before shutting down. Not until all processes with open windows have exited will Windows finally shut down. This is somewhat counter-intuitive to most people as traditional training has always advised manually closing applications before shutting down Windows.


Mar 10, 2011 | Microsoft Computers & Internet

1 Answer

Outlook program has refused to open and ask that I check internet for solution

Try to open Outlook in safe mode. Follow thses steps to do it.

1.Click on start button (for Vista it will be Windows button ) and click on Run.
2.Type outlook.exe /safe and press enter.
3.If outlook is not starting then we have to do a detect and repair. Follow these steps to do that.

Detect and repair.

1.Click on Start button (for Vista it will be Windows button ) and click on Run.
2.Type outlook.exe /safe and press enter.
3.Go to Help tab in Outlook and select office diagnostics, click on continue and click on Run Diagnostics.

Method 2:

Try to open Outlook without addins.

1.Click on start button and click on Run.
2.Type outlook.exe /a and press enter.

If he can open Outlook in this way, then the third party addins are causing the issue. This can be resolved by
removing the third party addins. Follow these steps to remove third party addins.

1.Open Outlok and click On the Tools menu, click Trust Center, and then click Add-ins.(for Office 2007).
2.In the Add-ins box, identify the add-in that you want to disable and note the Add-in type located in the Type
3.Select the Add-in type in the Manage box and then click Go.
4.clear the check box for the Add-in that you want to disable and then click OK.

  • Method3:

    Press Cntrl+Alt+Delete to open task manager and click on processes. click on outlook.exe and click on End process.
    If there is multiple outlook.exe running end all of them. Try to open outlook after ending all outlook.exe processes.

  • 4

    Take a back up of pst files and reinstall Outlook . follow these steps to take a backup of pst files.

    1.Close any messaging programs such as Outlook, Microsoft Exchange, or Microsoft Windows Messaging.
    2.Click on start button and go to setting and open control panel.
    3.Double-click the Mail icon.
    4.Click Show Profiles.
    5.Click the appropriate profile, and then click Properties.
    6.Click Data Files.
    7.Under Name, click the Personal Folders Service that you want to back up. By default, this service is called Personal 8.Folders. However,
    it may be named something else
    9.Click Settings, and then note the path and file name that appears.
    10.Close all the Properties windows.
    11.Open the file through the path and copy it to a new folder as backup.

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    Microsoft Office Outlook problems

    Please try these below.

    Go to Run, Type Outlook.exe /resetnavpane and press OK....

    Let us know the result.

    Thanks for joining us.

    Good Luck

    Apr 11, 2010 | Microsoft Windows XP Professional for PC

    1 Answer

    Cannot open outlook window - had it open checking e-mail and computer 'jammed up' and would not do anything - shut down and restarted - tried to open outlook and window flashed open (white) and immediately...

    You could try and repair office by going into add/remove programs if it's XP, or programs and features if its vista.

    Both are found in control panel.

    Find your office 2003 line in add/remove programs, click uninstall, and you should get a repair option. YOu will probably need the disk to repair it.

    Aug 11, 2009 | Microsoft Office Outlook 2007: Windows

    1 Answer

    Microsoft office outlook, word, excel all stop working-shut down

    you can try fixing the problem by diting your registry.
    1. go to your desktop.
    2. on your keyboard, hit the "windows key" (between ALT an CTRL) together with the "R"
    3. a little box should pop up. In the box, type "regedit" and press enter.
    4. registry editor should open up. (it looks something like windows explorer)
    5. navigate to the following registry key: HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Office\ Outlook\ Addins\ Microsoft.VbaAddinForOutlook.1
    6. Right click on the "Microsoft.VbaAddinForOutlook.1" and delete it.
    7. close registry editor,
    8. restart PC and run outlook!

    Jun 16, 2009 | Microsoft Computers & Internet

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    Outlook 2007 upgrade freezes on startup

    You say that you have upgraded to Outlook 2007 from Outlook 2003; were you using any personal folders (.pst) in Outlook 2003?

    If the asnwer is yes; then were these personal folders created in Outlook 2003 or some earlier version of Outlook? In any case, if the older type personal folders are large in size, these can cause Outlook 2007 to stop responding or freezing.

    Close Outlook 2007; right click on the Outlook icon showing in the startup programs bar and choose properties; choose 'Show Profiles'; choose copy profile and then choose this new profile in the 'Always use this profile' option.

    Outlook 2007 should now work fine.

    May 26, 2009 | Microsoft Office Outlook 2007: Windows

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    I can't get infopath (2007) forms to open in outlook 2007

    They need InfoPath. It is just the same as you need Word to open an attached Word document

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    Personal Data File did not close properly

    Hope this solves it for you! Here's the official word from Microsoft:
    If you receive one or more of these error messages, you may experience performance issues until Outlook finishes the reconciliation process for the .ost file or for the .pst file. The following gear icon is displayed in the status bar while Outlook checks the data file in the background: Collapse this imageExpand this imageol2007gearicon.jpg When this icon disappears, the .pst file or the .ost file is reconciled. If you exit Outlook while the gear icon is present, reconciliation must restart the next time that you run Outlook. We recommend that you leave Outlook running until the gear icon disappears before you exit Outlook.

    An incorrectly shut down .ost file or .pst file may occur for one of the following reasons:
    • Antivirus scanning of the file
    • Forced Microsoft Windows shutdown before the Outlook.exe process shuts down completely
    • Outlook add-ins
    If you see this issue frequently, and you have to exit Outlook shortly before you shut down your computer, it may be better to shut down Windows while Outlook is still running. We recommend that you do this instead of exiting Outlook and then shutting down Windows shortly after that.

    Dec 26, 2008 | Microsoft Office Outlook 2007: Windows

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    Insperon 1501 freezes

    This can be caused by hardware or software. Eliminate the hardware by running a diagnostic check. To do this, hold down the <FN> key and push the power button. If hardware checks out, you probably have a software, virius or spyware issue.

    Oct 15, 2008 | Dell Inspiron 1501 Notebook

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    Outlook 2007

    Hi there - another few :-) questions. Yes, I am researching and will continue to do so until we find your particular solution and completely FixYa - at least if it's at all possible. Before you get overwhelmed by this list, let me say that I have tried to look at a number of general type areas, as I am not at your machine, and perhaps some general area will strike with you as particularly relevant. Then we can focus on whatever we need to if the solution doesn't become readily apparent...

    By the way, from last night's post, do you use Calendar, does it display tasks simultaneously, and is it in any way involved at the time of opening, or what window is Outlook opening to by default? What features are you using within the program, and do you have the Business Contact Manager installed?

    General questions:
    1. Do you use profiles in Outlook, or is it "just you"?
    2. Does this happen when you have just restarted your system? Is hibernation involved at any stage? If you hibernate, do you leave Outlook open?
    3. Do you regularly backup the file? (If not, I would suggest doing this, so that if it reaches a state where it can't be recovered, you won't lose your data.)
    4. How many e-mail accounts do you have set up, and are they local or going through Exchange Server?
    5. Have you checked the Event Viewer to see what is being recorded when the freezes occur?
    6. How long has Outlook 2007 been in place, and is this a new issue that just started happening?
    7. Are you using any add-in products? Are you syncing at all?

    When Outlook "freezes", what exactly occurs? By this, I mean such things as:
    1. Do you get any type of error message? If so, what is it?
    2. Does the entire system cease to function, mouse lock up, etc., or is it just that Outlook fails to respond?
    3. If it is a lack of response, about how long would you say it is before you stop and restart it?
    4. Again, if it is a lack of response, have you ever tried to let it just sit there until it does eventually start (if that could happen)? If not, you might try that at some point when you really don't have to be busy doing something with Outlook, and just see what happens.
    5. How are you shutting it down - is it the whole system, are you closing the application with the red X, or using the Task Manager to end the app?

    When you restart Outlook, then:
    1. Do you see a message (perhaps with a progress bar) to the effect that "a data file didn’t close correctly the last time and Outlook is checking it for errors"? If so, does this only occur at the final time when it starts working again?
    2. How is the response time when it is working - overall very slow with minimal size e-mails retained and using basically just e-mail, or quick & fine with large files, using virtually all features?

    There are many sources that indicate severe issues with the speed (lack of it) of Outlook 2007, which apparently is much greater if mail files are large. For example, if your main inbox is GB's worth of data, it is heartily suggested that it be broken down, moved and separated into separate files, archived, etc. I personally don't want all my material moved, and am still on 2003. But I have seen and worked with 2007, and I will help you. Perhaps something in the many questions I have posted here will lead us to a FixYa - I hope! I will await further info.... Thanks!


    Apr 30, 2008 | Microsoft Office Professional 2007 Full...

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