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There are several models of Jenn-Air ovens that had issues with the door closing. The only solution is to replace the door hinges (unless the doors themselves are bad, you can see this if you open the door, the porcelain on the door will be bulged and cracked right where the hinge joins the door). If the doors are bad, the hinges and the interior door panels need to be replaced. Hope this helps!
This is a known issue. The model number is JJW9530C. I have been browsing the internet trying to find stronger hinges but with no luck. It seems there are a lot of unhappy Jenn air owners. You are correct in your assumption that the door is to heavy for the hinges. I will post the websites for your review
you either have a bent door hinge or a broken door spring. check the hinges by opening the door and see if it opens past 90 degrees. if it leans towards the floor then the hinges are bent. if not then your door springs are broken off. you can check this by seeing if the door "feels" heavy when opening. either way the door should close tight against the frame when up and the light should not come on without opening the door.
It might be because when the door was completely removed ( which they do rather easily for repairs and moving) it wasn't put back properly.
I would suggest you remove the oven door and re install.
You do not remove any screws or anything like that to remove the oven doors.
When you have the oven door open squeeze each hinge and shift then both outwards it will release the door from the hinge, the hinge stays on but the door will slide off the hindge. Afterwards check the alignment and reinstall the oven door
My Jenn-Air oven door also comes off to clean. To remove the door you just open it slightly (to the first position) and lift the door up. To replace it just pull the hinge out about the same angle (about 15 degrees) and slide the door in place on the hinge levers and close the door.
lendebr is right...
Same problem here on combo microwave and convection oven. The hinges are a horribly wimpy design. Jenn air has a replacement part thats helps..but the replacment hinges will do the same thing in very short order. 1 month after I fixed ours my sister in law opened the oven door and let go of the door when it was about 2/3 open and that was all it took to tweak the new hinges so the door doesnt close all the way again. i should have clued in when the girl at Jenn air sent me three sets of replacement hinges. I thought it was a mistake..turns out she knew it wasnt going to fix it permanently.
The moral is that Jenn air appliances are POS and I will not ever buy anything from the again..But I will tell everyone I possibly can not to buy anything from them.