Question about HP OfficeJet G85 All-In-One InkJet Printer

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G85 When attempting to scan, it sounds as if the gears are striping when the carriage moves the bulb across the item to be scanned.

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Gears stripped. Due to cost of new gears(parts,shipping, taxes,etc., approximately $50.00) made more since to buy a new updated all in one for $89 on line.

Posted on Apr 30, 2008

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Posted on Jan 02, 2017

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Why doesn't it scan correctly?


Hi Anonymous,
This is really difficult to answer without seeing the problem first hand.
If you suspect a possible problem with the scan motor then you could switch off completely remove the mains plug. remove the scan glass carefully clean it (It's always worth a clean both side when you have it removed.
Now mark a tiny on the metal work where the sense carriage is parked up at, so you can move the carriage manually and return it back to the start position.
Now once you have axis to the sense carriage you can move it slowly and I mean slowly across the scan table all the way to the other side, it should be smooth running once your part way across you could take a look at the mirrors if your confident enough carefully clean them with a lint free cloth. (use, hardly any pressure on the cloth to remove any dust)
Now when you get to the point where your scanner stopped when under power, can you feel anything that would bring your mirror carriage to a halt at this point.
If it's nice and smooth then return it back to the starting mark you made earlier replace the glass and switch back on.
Once your printer has returned back to ready, try another scan
If not look for error messages and go from there.
Finally try and work through the service menu something that would checkout the action of the scan unit.
Good luck.

Jun 19, 2015 | Xerox Phaser 3100MFP/S Laser Printer

1 Answer

HP G85 / Auto feed


You need first to take the printer apart and clean the rollers and make sure no foregn object is causing the problem and after that after cleaning and still have problem reller replacement maybe needed....

Oct 30, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

When try to scan, lamp warms up then message received is scanner could not scan. 22 is NOT blinking. The scanning mechanism begins move across the page but only moves about half inch.


The scanner may have one of two problems:

1. Scanner lamp has failed or does not come up to full color temp

2. Scanner attempts to initialize, which means it must move a bit to what is the "home" position where the scanner actually reads a very small coded imprint on the underside of the glass. If this area is too dusty or dirty, that will cause this problem, but also if the scanner motor and worm drive are binding for any reason, such as the scan rails internally being too dry this will also happen.

Locate a service manual and remove the copy glass by removing the lock guide on one side, the glass should lift partially, allowing some gentle cleaning with soft cloth and glass cleaner. Do not attempt to force the scanner to move inside, as it is worm gear driven and such an attempt will strip the nylon gears or worse.

Follow the manual instructions if you need to fully remove the top
cover, glass and platen assembly for cleaning. It is very simple once you are in the interior...but gentleness and care are necessary.

Sadly, parts are difficult to find for all scanners now, and it is often far more economical to replace with a new, low cost and higher performing, higher rez unit for $ 120 or less. Often a lot less.

Good Luck!


Aug 03, 2010 | HP ScanJet 4500C Flatbed Scanner

1 Answer

Officejet G85


For the paper jam you remove the back cover and clean the 4 rubber rollers with alcohol, you can rotate the rollers forward while you clean. For carriage jam you start by cleaning the encoder strip that runs across behind the carriage unit, the clear strip with black bars on it, you can wipe with a Q-tip damp with alcohol. If no help you may need to take apart and clean dried ink off of the service station on the right.

Feb 01, 2010 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

ERROR 86:01


General causes are media or other obstructions in the carriage path, the trailing cable, worn carriage bushings, lack of lubrication in the carriage path, a dirty encoder strip, the scan-axis motor, or the service station. Follow the steps listed below to accurately troubleshoot the issue, and replace the appropriate parts.
1. Visually check for jammed media or other obstructions in the carriage path and remove any obstructions found (remove any loaded media as well).
2. Determine if the noise is normal. Some noise is normal. Specifically, it is normal to hear a slight clicking noise when the carriage moves under the left or the right-hand covers.
3. If an 86:01 error occurs during initialization and the carriage does not move out of the Service Station continue Step 4, otherwise go to Step 5.
4. Remove the right cover and check the cable connection between the Interconnect PCA and the Service Station motor. If connections appear normal, replace the Service Station
5. Attempt to verify functionality, if problems persist, continue with the remaining steps.
6. Unlock the carriage as instructed below:
a. Highlight the Set-Up menu and press the Enter key.
b. Press the Up Arrow and Enter keys simultaneously and then press Enter.
c. Scroll to Service Utilities and then press Enter.
d. Scroll to Unlock Carriage and press Enter.
e. Unplug the printer from the power source.
7. Move the carriage manually through the entire movement path to see if it encounters any obstructions or has more resistance in any particular spot. Remove any such obstructions if possible.
8. Clean and lubricate the carriage rail.
9. Slide the carriage manually back and forth several times to evenly spread the lubrication across the entire carriage rail.
10. Turn the printer on and attempt to verify functionality.

Nov 13, 2009 | HP DESIGNJET 500 InkJet Plotter Printer

2 Answers

Flashing L & 1 and will not copy


L1 means the scan carriage (the thing with the bulb and mirrors on it, under the main scan glass) is not moving. It has either been bound up by something or the motor is not running it anymore. On the left side of the machine (facing it) check to make sure the scanner lock has not been turned back on/re-engaged (it should be in the area where the paper comes out and lays down in the exit tray - up under there).
Otherwise... remove the glass and make sure there is nothing binding up the carriage - try move it by hand. make sure the carriage wires are ok. check for any loose cables getting in the way. is everything clean inside? If the carriage is locked up then the drive motor may be the issue - it could have seized. you could disconnect the drive motor and see if the carriage moves freely.
Also you want to make sure the white reference strip under the glass and all the mirrors/bulb are clean.
Hope this will help.

Apr 07, 2009 | Sharp AL 1631 Copier

2 Answers

System error L1-00


the L1-00 indicate the scanner carriage is not moving. Something is stopping it. Open the document feeder and turn the copier on while watching the scan carriage (beneath the main glass) - does it move or try to move ? does it make a noise?
If it seems to be moving freely for a bit and then stop - is it going back to its "home" position (starting point). Remove the main glass and then move the scan carriage by hand (with the copier turned off) .. does the carriage move ok? check for a loose carriage drive wire or debris or something broken. Make sure the carriage locking screw is not holding it. Then turn the copier back on and see if the carriage makes an attempt to move back to its starting point. if everything seems to be moving ok then the problem could ly with the "home position" sensor. It could also possibly be a bad drive motor.

Apr 03, 2009 | Sharp AL-1655CS Copier

1 Answer

Blinking with L and 1 alternately


the L and 1 indicate the scanner carriage is not moving. Something is stopping it. Open the document feeder and turn the copier on while watching the scan carriage (beneath the main glass) - does it move or try to move ? does it make a noise?
If it seems to be moving freely for a bit and then stop - is it going back to its "home" position (starting point). Remove the main glass and then move the scan carriage by hand (with the copier turned off) .. does the carriage move ok? check for a loose carriage drive wire or debris or something broken. Make sure the carriage locking screw is not holding it. Then turn the copier back on and see if the carriage makes an attempt to move back to its starting point. if everything seems to be moving ok then the problem could ly with the "home position" sensor. It could also possibly be a bad drive motor.

Apr 03, 2009 | Sharp AR-5316 Advanced Digital Imager...

1 Answer

G85 printer making horizontal strips


Check the scanner cable and the status of the LED's in the scanning head. Unluckily, you printer is disposable, to HP that problem will mean to discard the entire printer and replace it for a new one if it's still under warranty.

Apr 11, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

US2 CYCLE POWER - Xerox DocuColor 4 cp


US2 isn't in my little black book....could you have mis-read it ?
U2/- on all Xerox machines refers to scan function.Usually the scan lamp is obstructed or tight for some reason, take the glass off and gently move the scan assembly across and back . OK? check if position sensors are not knocked out of position OK?
Does the carriage move at all at switch on?
These questions are only relevant to U2 codes so if different we need more info to be able to help

Feb 14, 2008 | Office Equipment & Supplies

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