Question about Refrigerators

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My freezer is not working...

The other day I woke up to find water all over my floor, and came to realize my freezer had melted overnight. I have a GE side by side fridge, the fan is still running, however the fridge is barely cold and the freezer will not freeze anything. Someone else on here seemed to have the same problem as me, and she was told to check if the relay was broken. It was in fact the problem. I don't know where or what the relay is. Any help would be greatly appreciated. Thanks!

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  • Jillers Apr 30, 2008


    This information is very helpful, thank you. The model # is;

    GSS20IEMB WW. I would very much appreciate a part # and retail price, thank you.

    I will try to see if the compressor is working, to see what the actual problem is. In terms of the warranty, we had the appliances included in the sale of the house when we bought it, we have been here 2 years, the house is 5 years old. I would assume you need proof of purchase, which unfortunately we don't have. Hopefully there isn't to much to fixing it, and you have given me a great start to figuring out the problem.

    Thanks again for all your help, I will go check out the compressor now, keeping my fingers crossed that with your help I can fix the fridge.

    dutchman05, thank you for your response as well. It's very much appreciated.


  • Jillers Apr 30, 2008


    The parts list is very helpful. Thank you. My compressor appears to be running, now I just need the parts to fix the problem. This is my first time trying to fix appliances, all this help is certainly appreciated. Thanks!!!

  • Jillers May 14, 2008


    My fridge is still not fixed yet. Could you tell me where I can buy the 3 in 1 kit or universal hard start kit. Also, do you know approx. how much they usually cost. Thanks for your time, I appreciate it. If anyone else has an answer for me, it would also be greatly appreciated.

  • Jillers May 21, 2008

    Mike Anderson,

    Thank you for getting back to me. I am in Ontario, Canada, so I would definitely need to order the part on-line. Am I able to order it from you? If so, how long do you think it might take to get here? Thank you again so much for your help, I would be lost without it.

  • eric bosman
    eric bosman May 11, 2010

    model number would be helpful so I can check which relay you need


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On this link you can find all the parts concerning your fridge. Drawing and partslist


Posted on Apr 30, 2008

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Hello Jillers,
In most cases when the freezer stops suddenly it is caused by the compressor. The compressor is located in the back at the bottom. The compressor uses a relay and start copacitor. This could be the problem with yours. If you would like I can get you a part number and retail price for you. Just send me a model #. There is also a universal hard start kit or 3 in 1 kit you can use. In some cases the 3 in 1 can help start a stuck or slowining compressor.
One other thing to consider before you attempt any repairs. Try to see if the compressor is running. If it is running then this is not your problem. Also Ge refrigerators have a 5 year warranty on the compressor. They will pay for parts and you pay for labot to replace if you have a bad compressor.
If the refrigerator gradually stopped cooling then you may just have a defrost problem. Hope this helps

Posted on Apr 30, 2008

  • Michael Anderson May 20, 2008

    The part number is RCO810

    The retail is $19.50 and you can pick them up online at any part store, on E-Bay and I have them in stock. This is a solid state relay overload start capacitor combination unit. If you would like to call us feel free. (865)945-3808

    Mike Anderson

    (owner) Anderson Appliance Parts and Service


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